A1 Cars

I have been using the company for few years now, I had no bad experience but yesterday I did and I will not be using them again. I gave them my flight number and somehow the driver ended up waiting for me 45min (he said it was an hour) then he asked me to pay for the time he waited. He did say it's my wish to be paid not my demand but the way he said it wasn't nice. Not professional at all

We ordered a taxi to take myself, my wife, my 5 year old and 2 year old daughters to the airport. The taxi arrived late without car seats for the children as we'd requested, so we stopped en route to collect them from the taxi rank (which took another 10 mins) and fortunately arrived just in time for our flight. On the way home, we called in advance and again the day before to remind them we needed car seats for the return journey. The taxi arrived 45 mins late to pick us up, without any children's car seats, so we had to pay an extra £100 for an airport firm to take us home. I would not recommend A1 if you have any additional needs or need to be somewhere on time.

Great service, always on time and with exceptionally polite drivers. Been using this firm from many many years and I have never been let down by them. Excellent customer service as always.

Had an early Heathrow Airport pickup - driver arrived 15 mins early but then we found them asleep in his car and had to knock on the windows to get him up. He clearly was very tired on the drive and would drift off, leading to a very erratic drive (drifting over middle lane, sudden lurches away from the kerb, slamming brakes at red lights). It was a very unpleasant and unsafe drive. We emailed a complaint that day asking them to investigate this and airing our concern for both our safety and drivers safety and then called the next day where an employee told me that they had received my email and a manager would call me back. No reply. I followed up with an email, and then called on the fourth day. Their tone was quite rude and accusatory with me when I explained the situation calmly, that they weren’t aware of my initial emails or phone conversations, asking me if I was ‘sure I’d called A1 cars’ and what email I’d used, telling me ‘well what do you expect us to do about the situation’ and that they’d never had a complaint about this driver before. Regardless if this driver was exemplary before - WE received a dangerous journey and they were implying we were wrong. We didn’t even receive an apology. They apparently are going to ask the driver about what happened. After my exchanges so far - I highly doubt they’re doing anything to investigate or make it right with us. A1 not only failed with providing a terrible and unsafe drive, but the manner in which they treat their customers is unacceptable. I’ll be taking my business elsewhere. I’d advise anyone considering A1 to AVOID AT ALL COSTS.

I'm very satisfied and glad we had booked with A1 cars. We used them on a wedding recently and the journeys were smooth having 25 of my family members to travel to and from the venue in London town. The drivers were brilliant, we got given executive cars for normal fares which was a great gesture from the manegement. The manager was at the pickup location and was very helpful. I would definitely recommend this company and five star review is well deserved. Special thanks to Moon and the rest of the team!