Map
Detailed Information
- Place Types Car rental
- Address 64 Cambridge Rd, Kingston upon Thames KT1 3LB, UK
- Coordinate 51.4091203,-0.287966
- Website https://www.europcar.co.uk/en-gb/stations/united-kingdom/london
- Rating 3.8
- Compound Code CP56+JR Kingston upon Thames, UK
Openning hours
- Monday 8:00 AM – 4:00 PM
- Tuesday 8:00 AM – 4:00 PM
- Wednesday 8:00 AM – 4:00 PM
- Thursday 8:00 AM – 4:00 PM
- Friday 8:00 AM – 4:00 PM
- Saturday Closed
- Sunday Closed
Photos
Reviews
Avoid at all cost! I rented a car for 24 hours in this place and after parking it in the street it got a scratch (not a bump, see the picture). I can understand that I need to compensate for that, but they are asking me £901! I guess that is the policy of Europcar so I would seriously consider other alternatives before.
To the owner: please, do not be falsely polite and understanding as I have already contacted Europcar, but I have also received a notification from the lawyers after two unsuccessful attempts to charge my card...
Booked a car got a reference number - hence my booking then called 10 mins later to say they don't have a booking. the whole idea off getting a reference is that you have booked a car - if there are no cars don't take a booking a very simple system
Horrible.Last year we rented a car for few days but while we were driving a part went missing. We didn't realize that it fell off. It was a brand new car and how could a part fall off by just driving??? The staff didn't know the name of the part but decided to charge us as a bumper...which cost £300...
We hired a 7 seater car over Christmas and were very satisfied with whole experience. The car was excellent, the staff doing check out and check in were professional and took time to familiarise me with the cars controls and how the lower the rear seats etc. We would definitely use them again.
Beyond dreadful service. Think twice if you've booked for the drop off/collection service as they will be late collecting, and you're expected to have the keys available up to 8 hours after the car has been off-hired, even if they are late to collect, and they will be, citing traffic or staffing issues. I had to chase them multiple times to collect the car and only received a call an hour and a half passed the collection time, and then was charged an abortive collection fee for their incompetence. Rude branch staff, an aggressive branch manager (Adrian) and customer services which are equally as poorly trained and devoid of customer care. Utterly woeful. Try another company, otherwise you will be frustrated and out of pocket.
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