North Cheam Argos In Sainsburys

The lady on the desk Very rude , not friendly, not helpfull atall at this lockdown time

Horrible customer service. They make it impossible to return a defective product, rendering manufacturer's warranty pointless.

Rude staff accused me of breaking the item myself and refused to serve me he was the one being rude I was being reasonable I work in customer service and the way he spoke to me I would of sacked him if it was my member of staff horrendous people skills. On the other hand the lady there was lovely and managed to resolve my issues.

There isn't an option to leave - 5 stars - but that is exactly e=what Argos of North Cheam deserve. Purchased a battery powered shaver - that works intermittently. Demonstrated the fault to Mike at the North Cheam branch - the first thing he says to his staff - in my presence - is "do not take it back unless he returns everything" and then tells me I need to return the cord with it. There is no cord. IT IS BATTERY POWERED ONLY. He then takes his staff member aside and tells her to check it against one in stock in case I have neglected to return anything and if I have they will not accept the return. So essentially, after accusing me of being a thief, he then concedes that no other accessories need to be included - because they don't exist. He then tries the razor with batteries - and it works. It is in INTERMITTENT fault - which means it happens again. He claims it my batteries that are flat. I demonstrate the razor working with said batteries - and then demonstrate that when I shake the razor slightly - as if I am shaving - it stops working. This is a 10 day old razor! he says I have to use his specific batteries. He also claims to be the manager. but when I ask him where the store manager is - saying I know he is not the manager, he says she is not in. He refuses tot ell me her name and says I have to visit again and again until I bump into her. He goes by the name of Mike, and he works at the Argos in North Cheam Argos (In Sainsburys). And frankly, his poor attitude, discriminating behaviour and complete lack of any customer service skills have ensured the Argos North Cheam have lost my business. Very very disappointing - and even your customer care team agree with me when I spoke to them on the phone - who were infact very helpful and informed me that I was well within my rights to return the product as it does not work as intended. They have advised I visit another store - and I will - perhaps there the staff will have been trained to treat customers with respect and dignity - and abide by the law ie the Sales of Goods Act. There - Rant over - oh and the final reason for Mike and North Cheam Argos in Sainsburys not accepting the faulty razor back? Because I tried to use it! He actually said that. All it takes is one bad apple to ruin a company's reputation (if only in one person's view) - and that is what has happened here. Very disappointing.

Surprised at counter staff NOT wearing face mask