Map
Detailed Information
- Place Types Shoe store
- Address Unit 8 Liberty Shopping Centre, Romford RM1 3RL, UK
- Coordinate 51.5783386,0.18348
- Website https://www.jdsports.co.uk/store-locator/romford-liberty-centre
- Rating 3.9
- Compound Code H5HM+89 Romford, UK
Photos
Reviews
My son loves JD sports! No matter where it is. This store is a decent size & houses a world of sports labels for adults and children... check it out!
Larges shopping mall with lots of good quality branded sports wear.
Staff are rude, can't hear yourself think over the loudness of the music and when you request a shoe size that the sticker in the shoe says goes up to (junior 6) they don't sell them (only in certain colours) in that size but you can get it online. Came away empty handed as I will not accept rude behaviour or lies
So today me and my husband went to Romford JD sport to do a bit of shopping and exchange a couple of items. When it came to exchanging our items the girl serving us told me the item we picked up wasn't part of the offer I took previously, so after a few minutes of disagreement, I took her to the rack and when she was proven wrong, there was no remorse whatsoever, rather rolled her eyes and said 'oh well'. We came back to the till and with the help of another staff member completed the transaction, it's only when she said sorry for the first time without any sincerity it triggered me. As I started off saying 'I told you I picked up...' I couldn't even complete my sentence, she flipped yelling 'I ain't bothered'. As a customer I have never experienced such despicable behaviour in my life, she was giving attitude from the very beginning, her colleague had to hold her back to calm her down, when she sparked up. As we were about to leave the manager came up to us to justify the situation, when the girl was completely in the wrong, twice she made a mistake and we stayed calm, I wasn't taking it, it wasn't going to happen no matter how much justification, it was pure rudeness!
@Liberty Romford Jd management Please re-train some of your staff to not to be Rude to buying customers specially the blonde lady on the til on this date @1055. I had worked as Starbucks barista at the same mall also behind the til, however, I had never acted the same way to customers not even to super rude customers who only wanted free coffee our manager and supervisors wouldn't tolerate it. I understand that she might have had a bad day prior to work but please @10 in the morning really?. Please tell em not to bring their issues to work, and please be kind your customers.
Sincerely,
Your customer.
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