Map
Detailed Information
- Place Types Jewelry store
- Address 10 Central Square, Epsom KT18 5DA, UK
- Coordinate 51.3325369,-0.2692251
- Website https://www.ernestjones.co.uk/webstore/secure/store/3226/epsom/
- Rating 4.1
- Compound Code 8PMJ+28 Epsom, UK
Photos
Reviews
The manager Denise is absolutely disgustingly rude. She served a customer before me who was buying something and was nice as pie. She took a disliking to me for some reason as I wanted to return an item. She huffed, puffed and shouted at me for not having a receipt which she herself took off me when I was last in the store. The absolutely nasty woman doesn’t deserve a job when countless others are out of work. Smarten up your attitude and lead by example Denise. You certainly won’t be seeing me again - expect a complaint via the CEO in due course.
I have to thank the guys there for their help with the purchase of a Tag watch. It started with the Crawley branch who were kind enough to check the stock for me and called ahead to reserve the watch. They couldn’t have been more helpful. It was a great experience and very personal service from Denise and Ernest.
The help didn’t stop there either Denise send me a follow up email and assisted me with tracking down an alternative watch strap directly from Tag that I was after. If I was in the market for more watches this is where I’d go, so I’ll start saving now. Thanks guys Paul
Assistant manager Alex was brilliant! She asked for my rough budget and what sort of product I wanted, and didn't immediately bring out the most expensive. She seemed to care about what was right for me and showed genuine interest. No hard selling and was just happy to help. Absolutely brilliant. Thank you!
They never have any new stock of seiko watches, and when asked about them getting new stock , the answer is always " we don't know".
Great staff
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