Merton Council

Summary: if you live in a flat and would like used mattress collection, it's better to use commercial service than the one provided by Merton council. The latter costs 30 GBP but with lots of frustration. We ordered "bulky waste collection service" for our mattress. The instruction is NOT at all clear for flat residents, saying that "Items must be left outside and within the boundary of your property, where they can be seen clearly, not on pavement or road". There is NO telephone number you could ask for details before making the order. And once made, the order is NOT refundable, which we had to agree before making the order. We placed the mattress in front of our flat door as otherwise it would block ways for other residents. We left a note and our telephone number in the order. On the collection day, NOTHING happened and NO one contacted us. We only found their number after reporting missing collection! So we called Merton Council. They said we have to put the mattress in the waste collection area. Otherwise, their personnel would come, see no mattress and just LEAVE. And we customer cannot ask for refund in this case. Absolutely shocking to hear that. Had we known this was the case, NO chance we would book their service, considering the most laborious part is to move the mattress from third floor to ground floor. After we reported missing collection online, nothing happened automatically. No one would contact us. We had to call the council. Fortunately they agreed to book a recollection. The rebooking wasn't successful either and we called again several days after (only to hear that they found no missing collection in their system).

Been number 4 in the call for half an hour - you not answering anyone?!?! Had a car parked infront of my driveway for 3 days now and no one been answering for three days!! I cant get out onto the street!!!!!!

I am deeply concerned by this council. They have clearly obtained someone else car information and attached it to mine. I also run a business and having paid the premises licence it is strange to hear that it wasn't paid. Clearly I am concerned of mishandling of data and risks.

One of the WORST COUNCILS in whole London! They can't deal with one simple easy issue. Why one person can deal with my problem? 6 others are involved and it's hard to prove that u paid for something and they trying to charge U AGAIN and we not talking about £20 bill, they have such a mess in paperwork, they do not deliver u all information and then they are telling u that from their side they did good job. Start paying them £7.50 per hour maybe then they will do their job properly bcs long time ago LOGICK LEFT BUILDING!

The 2 ticket inspectors were in the middle of the loading bay so no one can park their vehicle full in loading bay and once I went on delivery they issued a ticket with one minute observation. They issued me with £30.00 ticket. The front tyres were in paid parking bay because the ticket guys were in the middle of the loading bay. Total fraud and I do not know how they sleep at night. Once I realised it’s their car then they move their car to paid parking bay. I have the pictures of their car and registration number too. I am trying to speak to my lawyer let’s see if can take them to court. But careful if you are Langdale Avenue in Mitcham.