JD Sports

Not to crowded at the time of covid19. And the staff are really helpful and always there.

Good shop friendly staff

Rude staff, jumping on u when u trying jacket saying coz of covid19 u not allowed. Lots of shops have changing room closed but still u can try some stuff like jacket or hood's on

Went to JD Feltham 6 times after purchasing a pair of trainers in February that did not fit, they did not have the same pair in stock untill I went today. I had size 3.5 and wanted to exchange to a size 4. There was a blond lady at the tills which checked the shoe back to top and said she could not exchange it as it was past the 28 days of refund, I have explained to her that I had return multiple times to the store but they never had those trainers in stock. She then called the manager, who said the same thing and again I explained that I had returned to the store multiple times, so she took the trainers with her and went upstairs to call costumer services and see if the exchange could be done. Now this is the most interesting part, the manager returns with a faulty trainer and asked me if I had purchased it like that. Now note that I had the trainers at home since February, I had visited the Feltham store about 6 times and everytime I had to show the trainsrs to the staff as they never had a pair in display as it was out of stock, nevertheless, the lady at the counter fully checked the trainers in font of my mum and I. None of us spotted any faulties untill the manager took the trainers upstairs and returned. I wanted to laugh seriously, that's how ridiculous it iwas, the bottom of the trainers were clearly showing that the trainers were never worn and she asked if I bought them faulty. Don't want to raise false accusations so all im going to say its that, the all situation is at least suspicious. At the end of the if the item is faulty it had be exchanged by the manufacturer- common knowledge. Nevertheless, the manager came to her senses and decided to exchange the trainers under faulty items, but the lady at the counter suggested to the manager that was better to send the faulty item to the head- office to open an investigation- I can't even begin to comment on that, when I asked if she had seen any faulties in the shoe when she checked it, she had the audacity to say she didn't check it properly. My question is- is this what the staff is really paid for? Are the staff meant to treat costumers like marginals? Funny enough, as the staff were busy mistreating honest costumers, they had a thief in the store who stoled a jacket which was then recovered from one of the male staff members who sprinted after him. Maybe they spent more time taking care of what needs to be taken care of, they would have less sprints to worry about.

OK trainers but they all look like they have platforms lol