DMW - Independent Volvo Specialist

I took my car in as front parking sensor was broken. I told DMW which sensor was broken, and that I wanted that particular sensor fixed. They kept my car for nearly 3 days until I had to get it back. They charged me over £100 for a diagnostic test which concluded that there was a problem with the parking sensor (!) but they couldn't say which one (I had told them which one and this sensor is visibly damaged). DMW clearly hadn't bothered to physically look at the sensor I had told them to. They also claimed to have test driven the car extensively in the 3 days they had it and that they had not detected a fault. This claim was not compatible with my car's electric battery level which was half full when I dropped the car off and when I picked it up. The sensor error also started up the moment I drove the car home. DMW quoted me £800 to replace all the sensors, which I declined. I have since taken the car to a Volvo dealer who have charged me £80 for the part which they could see was broken (and not charged me for a diagnostic test to tell me less than I already knew). My strong recommendation would be to save time and money and take your car to Volvo.

I booked in my XC60 to fix a faulty fuel pump and do a service & MOT. The car was originally sent to qwik fit, which I later discovered was a massive mistake. Qwik fit neither had diagnostic computers at the ready to evaluate the problem nor qualified mechanics on hand to assess or fix the problem. They are only really capable of changing batteries and tyres, and the lack of diagnostic equipment was pretty shocking. After a long time sitting in qwik fit (covid delayed the master technician from attending and assessing earlier) I had enough and got the car sent to DMW Volvo. It was probably the best decision I made - and what a refreshing change from the incompetence of qwik fit. I dealt with Richard over the phone and he was excellent. He kept me informed regularly of progress and potential charges if I opted to press ahead with non-essential repairs. The final bill was not cheap, but that's the norm with Volvos when you use genuine Volvo parts. I really don't think a dealership could do any better on price. DMW were professional, reliable and they fixed the main fault with the car, and uncovered an additional fault. They communicated with me regularly so I felt none of the charges came as a surprise. I'm pretty sure a Volvo dealership would have cost 20% more at least. I would definitely use DMW again and would recommend it to others. They just felt genuine and honest and they tried the best with my car. I really appreciate the work they did and the care they took with my XC60.

Simply more expensive than a Volvo dealership. Don’t waste your money! It’s a no for me.

DMW (Richard and Dean) have looked after me and my XC60 really well over the last few months - I have now switched to them from my previous (main Volvo dealer) garage. They repaired the sun roof motor in September (when the main dealer refused to take the car in - sun roof was locked open so car insecure) and have just repaired the clutch for 25% of main dealer price (only master cylinder needed to be replaced, not whole clutch according to main dealer), plus other repairs and service - all for lower cost. Really helpful, knowledgeable and will only suggest and do work that is necessary, and that at lower cost. Many thanks!

Great service from Richard. Very dependable. They were great help when my car broke down. They had me back on the road the next day. I have my MOT And service done here every year and wouldn't dream about going anywhere else.