Map
Detailed Information
- Place Types Car rental
- Address 615-629 Old Kent Rd, London SE15 1JU, UK
- Coordinate 51.483333,-0.0636133
- Website https://www.enterprise.co.uk/en/car-hire/locations/uk/london-pe
- Rating 3.9
- Compound Code FWMP+8H London, UK
Openning hours
- Monday 8:00 AM – 5:00 PM
- Tuesday 8:00 AM – 5:00 PM
- Wednesday 8:00 AM – 5:00 PM
- Thursday 8:00 AM – 5:00 PM
- Friday 8:00 AM – 5:00 PM
- Saturday 9:00 AM – 2:00 PM
- Sunday Closed
Photos
Reviews
Awesome service - smooth process from easy online booking to friendly staff explaining everything when you pick up the car. Thanks for the hassle-free experience and amazing upgrade!
First time I'm writing review of a rental car office. Really nice customer service and you don't feel all stressed because they would try to find some micro scratch just to charge you insane money. The car was really clean as well. Definitely coming back when I need a car next time!
On arrival, the staff were quite aggressive about Covid restrictions inside the office, despite there being no other customers present, and us all wearing masks. I was more or less hussled outside, despite my having paid over £300 for the rental. The signage did not indicate only one customer was allowed in at the time. Once outside, the staff then made no attempt to social distance. They tried to make us take a smaller van than we had booked. Eventually they admitted that "our" van was damaged, but there was no other available, so we had to take it, and were not offered any discount. They also had no idea of the dimensions of the van, especially the height, which is quite critical, especially due to the number of low bridges in the immediate area. I have used Enterprise in the past and been very impressed. Today, they let me down, which was a pity.
And a postscript - my friend who actually drove the van, today (20 November) received an invoice for £100 which Enterprise wanted US to pay, due to the damage caused to the van(!) So - their damage, no alternative offered and then we're expected to pay for THEIR damage. I won't ever use Enterprise again, you're a bunch of cowboys!
Appalling administration, service and treatment from Enterprise Peckham facilitating our Land Rover Assist courtesy vehicle. It has been a complete ordeal involving more than six hours on the phone this week alone, as well as extended periods without any car. I have nothing good to say about Enterprise or Land Rover Assist.
Great staff providing a pleasant easy experience for hiring a car at this Enterprise. Louis and his colleagues were very helpful and I was really pleased with the service. Very safely conscious too for social distancing. Lots of space in the car park too. Thank you all!
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