Banham Security

The one star is not reflective of the product but of the service/lack of response. I never got to actually buy the product after months of trying! I worry about the future of a company that will not take the money a potential customer is trying to give them for products they sell - however this is the case with Banham. I have been trying to add one small item to a quote for the last 2 months (i want a door frame painted gloss white rather than left primed for painting) but despite several calls/emails I am just being ignored. The first response was "would you like to paint it yourself?" I'm spending thousands on a door/locks and related and potentially had more work lined up but with a sales service this bad that would be a nightmare! The work was also time sensitive as it was to meet fire regulations which makes the lack of response worse - thankfully we got an extension from the fire brigade. I'd like to be leaving a good review as from the website I envisaged the product being great and I was keen to promote the work. Most of my reviews are positive as you'll see. The 1 star because 0 is not an option....Banham, you should do much better than this. Avoid the headache and look elsewhere. Survey 2035186

Have used Banhams Locks and Alarms for over 35 years at multiple addresses. Most recently have had Joe working on our Alarm. Very courteous, knowledgable. Daniel did a Risk Survey and we have had excellent service from Ian and Darren who fitted the door and window locks on the same afternoon. Efficient and professional service. The locks are of the highest quality. Highly recommend.

ABSOLUTELY DISGUSTING BEHAVIOUR! As a business owner, I have been a Banham customer for over 25 years. When I moved house I obviously decided to install a Banham Alarm. I was advised at the time to install a wireless alarm system which made sense. Since installation, I have had no issues. So as far as the physical product goes its a quality product and the people I have spoken to prior to today have generally be quite helpful. However the experience I had today with Banham customer service is absolutely shocking. Firstly took me four attempts to get hold of someone and about 35 mins. I called up to arrange a maintenance visit and was told it's best and cheaper to actually renew my annual maintenance agreement. I thought thats sound advise. When eventually put through I was told that I could pay the the annual visit by monthly direct debit. Then suddenly I was placed on hold and then told that actually I can't and that I'd have the pay almost £300 in one hit. Now under normal circumstances that would be fine. However considering the current Covi-19 situation, well its a challenging time for everybody. I asked to speak to a manager. When connected, the so called Customer service Manager on the phone, I believe her name was Fatya, was extremely blunt and had a tone of voice as if I was waisting her time. I politely explained the situation and that I had been advised I could pay via monthly direct debit. However she proceeded to explain that this is only available to new customers who have had a recent installation by Banham and that existing customers don't have that right when renewing a maintenance agreement. She was rather aggressive, and totally numb to the circumstance that I explained. She raise her voice several times which I will not accept and in turn I had to raise mine just to be able to speak. I said to her and I quote "So basically your telling me to take it or leave it" Her response was "Yes that is exactly what I'm telling you to do" Now lets put aside the fact that Banham do not take into consideration the current circumstances with Covid-19 and how this impacts there customers, because clearly they don't. It's at times like this when you know the real companies that care about there customers from those companies that are just interest in money, money and more money. Banham are clearly the latter. Let's just look at how a Manager based in the Banham head office (she said she was) can tell a customer "Yes take it or leave it". Absolutely shocking. I would strongly suggest that Banham invest in Customer Service training, specifically how to talk to people and show empathy and understanding. The fact that she shouted at me , the fact that she basically told me to take it or leave it, it just ridiculous. I will categorically ensure that my business moves away from Banham, as well as my family and friends who are many. I will not accept to be spoken too in such a manner.

I bought all my front door security locks, letter plate, hinges and knocker made by this famous company... all the same day including spare keys (you have to wait for spares but still made on the day). Easy metered parking.

I should start my stating that I happy with the product I ended up receiving from Banham. I purchased and paid for the fit of a small laptop safe in December last year and it works fine. What you need to be aware of is that there is a significant level of not just incompetence in the back office but also in how any issues are responded to (or not as a current 5 day wait attests to). Upon initially booking and paying for the safe, the installer turned up on the wrong day. As I needed the safe prior to an extended trip, I was told that if I didn't take the booking it would be over a week to get a new date in the diary - despite an email stating he'd arrived on the wrong date. I was forced to stay home on this occasion to allow the installation to take place. Fast forward to January and I received an email stating my payment was overdue, I responded to the email stating the bill had been paid prior to installation and could they please check their file again - there was no response to my email. on Monday this week (about 3 weeks later), I've received another email requesting payment AND a letter stating this is an urgent payment and if payment was not received they'd pursue legal action. I replied on email to the accounts and legal team as instructed on the letter with a copy of the digital payment confirmation and asked someone to contact me upon receipt to confirm they were mistaken and there is no further action in this regard. It's now Thursday evening and I have not even received a reply. Unbelievably poor service given where things have escalated to.