Map
Detailed Information
- Place Types Shoe store
- Address 56-58 Garratt Ln, Wandsworth, London SW18 4TF, UK
- Coordinate 51.454807,-0.193002
- Website https://www.runnersneed.com/stores/london-wandsworth.html?utm_s
- Rating 3.5
- Compound Code FR34+WQ London, UK
Photos
Reviews
Do yourself a favour and avoid this excuse of a shop
Joe at Runners Need: really helpful, knows the products well to give good advise and very patient. Made what I thought would be a boring and frustrating shopping trip an enjoyable experience. Thank you Joe.
Got some of the most hostile, unfriendly and unhelpful customer service I've ever experienced here.
Needed to try on new running shoes and so went on the tread mill - I'm an experienced runner but used to running outdoors so was taking a bit of time getting used to the machine. I'm not sure though why the assistant thought it was acceptable to start openly mocking me and encouraging other customers to make remarks as well.
After I’d stopped, his attitude continued to be completely condescending and made me want to walk out as quick as I could.
I can only imagine how unwelcome and put off a total newcomer would have felt. I needed to buy a great deal more than just running shoes but certainly won't from here. Congratulations on permanently losing a customer 👏🏻
Was in and out of here in 20 mins with the best pair of running shoes I've ever owned. Staff were friendly and no nonsense and the shoes they recommended for me have been brilliant at helping reduce injury and pain in my knees. Also have Cycle Surgery at the same location, so brilliant if you run and cycle.
Considering I spent over £100 on some running shoes here the service was not good. Was not greeted when I walked in and had to hover about before approaching a sales assistant who abruptly interrupted me with 'I'm in the middle of something' after lots of huffing and puffing they Cycle Works staff went to get the Runners Need guy from the back. He was a lot more helpful. They made me feel like I was an inconvenience , not a pleasant shopping experience!
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