Easirent Car Hire Marble Arch (Central London)

I had a good experience. I did self service at marble arch. I did have to wait a little while though before I could get through to an agent on the phone once I'd arrived at marble arch Apcoa car park as they have to give you a code to get the key. But once I got through it was fine. Also when I initially booked, the price was less but because I could only pay with a debit card and not credit card the price doubled which was annoying (it still worked out at about £20 a day though which was good). Would use again.

Brian made my first car rental experience in London amazing! I was hesitant to get a rental car at first, but Easirent turned out to be the easiest and most convenient choice. And this was mostly because of Brian and his help. His customer service is some of the best I’ve come across, so helpful, friendly and accommodating. I will definitely be renting from here again because of it :)

Absurd policy to only accept credit cards (not debit) and then not include AMEX for the deposit. That said, AK and the team could not have done a better job of keeping me happy. Very communicative, informative and friendly service. I'll be honest, I'm likely going to get a VISA to use them again.

I dont usually write reviews but I absolutely have to for this cowboy outfit. I booked to rent a car for a single day, less than 24 hours with Easirent. I booked with the king's cross branch who I've already left a review on, aswell as reaching out to head office but have had no communication for a month. Whilst others have commented on the difficulty of checking in and collecting the car - whilst amateurish and a bit of a pain its not the reason for such a low rating. I paid around £150 to rent a car for the day, this include the maximum insurance level available. Eventually I was offered an upgrade for an additional £30 - as it was a long drive I took them up on the offer. In addition to this the employee called 'Sanj' said I also had to pay a £200 deposit. Fine - i thought, and I put it on my credit card. The whole process took about 90 minutes from me walking into their 'office' with several other visibility irritated customers. I bought the car back the next day, dropped it off, I have the PDF copy of the inspection (sent by them to me!) confirming there is no damage and I still havent received my deposit back. I made this booking via rentalcars - who have been brilliant, Easirent are a cowboy outfit who arent even engaging with the dispute with rentalcars. A total sham of a company, effectively stole £200. DO NOT USE this company - 'Sanj' was begging each and every customer to give him a 5* review on google, i dont know how he has the nerve to ask. I cannot stress enough, do not, under any circumstances use this company.

Awful experience. Once I've made a booking no one was picking up the phone . Went to the place and got the mobile phone number from one girl who was renting from them as well. On the way to return the car , couldn't open the fuel tank, so bi one to call . Returned car with half a tank , left the msg to contact me in order to sort that issue. No one did untill today getting the emal and asking me for £75 !? Been renting cars before but never experienced this . Felt very insecure as some unpredictable things could happen so no proper customer support.