Green Motion Car and Van Rental Central London

Awful awful. Do not rent from here. The additional charges are a joke.

I rent cars on a regular basis so usually cost is one of the things I look at, Green Motion offer a good price point. The guys are friendly at the desk, and they have a decent fleet of cars. I always take photos when ever I pick up a car it’s my golden rule.

I rented a car from them, no problem. Upon return I was charged close to 500 gbp for scratches to the metallic section in the wheel - nothing big, just small little scratches around the wheel. Now, anyone that has driven a car knows that driving a car means that there are bound to be small scratches ON THE WHEELS. I was certain the car had scratches even before I rented it. The employees 'checked' photos on their computer to see if there was a scratch before I rented, and said there were no scratches. However when I asked to see these photos for myself they refused saying it was 'against policy'. This seems really sketchy to me, if the photo is right there on the computer, what kind of policy would prevent you from proving to the customer that they are at fault... it is worth noting that in the 5 minutes I was in the office, there were two other people charged similar amounts in damages. It is also worth mentioning that they require that you take it to an actual car wash before returning (or they will charge you a £90 cleaning fee as told to me by the representative), the representative pointed me to a car wash 0.3 miles away, and when I asked if this was in the congestion zone, he said no. Well, no surprises to find out that it was in fact IN the congestion zone (and green motion would have charged an additional £70 processing fee to pay this for us). Now this could be a simple mistake, but I suspect that green motion is well aware that they're recommending a car wash in the zone (they probably do this many times every single day). All in all, beware, it is very likely they will find a way to saddle you with several hundreds in damages (whether you cause damages or not). Take your money to a more reputed place :)

Great central London rental service, very pleased with support and quality of vehicles.

Terrible staff. Extremely unhelpful and generally pretty useless. Watch out for loads of hidden charges they wack on you. DON'T RENT WITH THESE GUYS!!!!