Rosa Florist

AMAZING CUSTOMER SERVICE, GORGEOUS FLOWERS, GREAT PRICE! I rarely write reviews but i have to write this because Kevin was absolutely brilliant! I was trying to order flowers from M&S ( as always), but they didn't have the delivery day available so i searched randomly online for a local company nearby and found Rosa Flowers. So glad i did! Spoke with Kevin who happily took my order over the phone, and despite it being late afternoon and being very busy ( fully booked schedule with orders and deliveries) he was very accommodating. Gave me a good price, kept in touch throughout, and delivered the most beautiful flowers that same evening! My family were so happy to receive them, and having seen them in person today i can vouch that they are even more stunning than the online picture depicted. Thank you so much Kevin and team at Rosa Flowers. An outstanding service all around. Cant recommend you highly enough. Will never shop elsewhere for flowers again!

Amazing service! The gentleman behind the counter was really nice, I bought some flowers and he got me a plant of aloe vera free of charge! I highly recommend this shop to buy your flowers and plants! Thank you very much sir! Will definitely be back soon (I'm not really good with plants)

I used this shop a couple of years ago when I bought a wreath for my gran's funeral. He helped me choose the flowers which were her favourite colour and was very compassionate when I burst into tears when the reality of her passing became so real. I apologised for crying and was told it's ok to cry and with time it gets better. Thank you so much for making such beautiful wreaths for her funeral and thank you for being so caring. It really meant a lot x

Really good service and fast delivery, but bouquet was a bit smaller than expected and was disappointed no plant food was provided to elongate the life

Extremely rude. They sent the wrong order with flowers I am allergic to that were very different and not in the picture or description of the flowers. I reported this and the man on the phone said he can't fix it till tomorrow and to keep the flowers overnight. I can't keep flowers I am allergic to for 24 hours. He then hung up on me, I rang back half an hour later to a torrent of abuse and again being hung up on after his refusal to help. Then he said he would come over after 9pm to get the flowers. I did not want the replacement on the spot. I wanted rid of the flowers that were giving me a migrane. I would happily have waited for the replacement bunch but I could not have lillies in the house. We are in a pandemic. I do not wish for an agressive person to come to my home at night, I declined and asked for a refund. Told him to come and get the flowers. He told me to bin them. He was mean and nasty over the phone. I rang back and he kept declining my call. I rang off another number and he answered. Very very rude. Nasty man. I am reporting him to trading standards. Avoid Mehmet at this location. He kept telling me I should have told him I am allergic to flowers that were not in the order?! Why would I do that given the lillies were not in the flowers ordered? The flowers were smaller than what was paid for also. The negativity of this shop meant I did not even wish to get a replacement order. I do not wish to liaise with this person again. You were not sympathetic. You were unprofessional. Shouting down the phone at me. The passive aggressive :-) in prior correspondenceshows a real lack of emotional intelligence.