bp

Good store but fuel prices a bit on the high side

Cages full of stock blocking the isles not good when suppost to be social distancing. Staff more interested in chatting to each other than customers infront of them

Visited on 11.02.2020. at around 13:30 (Not my first visit, but first bad experience in here.) on my motorcycle to fill up petrol. Parked at pump, put my motorcycle on center stand, steering lock, took off gloves and helmet, grabbed pump and I was ready to fill her up with petrol when I heard lady on microphone telling me I need to come in and pay first. Went inside to be faced by unprofessional and rude Indian woman in light blue ''Subway'' t-shirt. No explaination or apology given of why I needed to pay first before filling up and with my helmet taken off. It was nice bright, sunny day, my face been seen in CCTV, reg plate visible (Full size, DVLA standart, unobstructed registration plate). I was dressed in motorcycle gear (armoured jacket, trousers and motorcycle boots), not tracksuit and Nike sneakers. Did not receive any form of greeting from her, only thing she stated was that I was at pump nr6 and how much petrol I want. I answered that I need full tank and have no clue how much that would be money wise. She asked if it was my first time filling up my motorcycle. What kind of question is that?!! I do understand that there might be new rules regarding Motorcycles, because of petrol theft. Some Shell petrol stations have stickers that says you need to take off helmet, but never pay in advance unless it's middle of the night (happened once). I work in customer service for 10 years and your staff needs to be trained on how to serve paying customers, explain to them situations and apologise for any troubles caused. If lady behind counter would be smiling, polite and just simply explain to me why this procedure took place, I would understand and move on and there would not be 1* review.

Atrocious experience. Don't even deserve the one star. First off, staff refused to turn the pump on unless I paid in advance because, and I quote: "People on motorbikes steal petrol. Fill up and leave without paying". Paid £10 in advance and then, once they finally turned the pump back on (they were clearly in no rush to be helpful), they cut the pump the moment I went pennies over what I'd paid them. Whole experience was quite humiliating. I genuinely hope that the way I was treated isn't your general policy, BP. Fellow bikers, AVOID.

Toilets are permanently out of order. Don’t stop here if you’re in need of the loo!