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Cartier

Selfridges Wonder Room, Marylebone, London W1A 1AB, UK
+44 20 7318 3977
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Reviews
Ritesh Dhorajiwala (01/04/2021)
Dreadful. Having dealt with Cartier on a few occasions, their services is nothing to write home about. Now Selfridges takes it to a new level. I was served by a woman called Shokh, she seemed more interested in checking her phone, rolling her eyes rather than serving us. While we were trying a ring on she even went away to help another person. I’ve never had such bad service in my life! Cartier I am so disappointed. I am in two minds if I will return to you again. Cartier you have my contact details. Please do get in touch, and kindly don’t fob me off with the same reply to all the other negative reviews.
Howard Fox (07/03/2020)
After less than a weeks ownership I returned a scratched ring last Sunday to Cartier Selfridges, that should have been exchanged, but was refused (not clear why) and was promised by the Store Manager a polishing service (after being owned for 6 days !!) with delivery within seven days..I called today to be told.."held in backlog" could be at least another two weeks..this is totally unacceptable and way short of any acceptable standard, let alone from a brand such as Cartier, that purportedly operating at a superior level...from the very beginning Customer Service has been below poor...and I now suspect that I was promised a week to "get rid of me"...if I could post Nil stars I would..just to say that the ring was an 18th birthday present from my Grand-Daughter...who as we left the Store last week said to me..let me just say..she was seriously unimpressed.....we won't be back..!!
Samia Kesseiri (11/01/2020)
AWEFUL service. Shockingly unprofessional. The staff there dont greet you even but rather just stare at you when you come in making you feel slightly uncomfortable. A couple of them were actually chatting and didn't even acknowledge us?!!! The lady dealing with my issue (shortish blond curly hair) refused to take the ring and asked me to refer to the Bond Street Maison although I had an appointment booked in with them. She actually said: I work for Selfridges not Cartier so we won't help you here...not sure what's the point of them being there in the first place. Really bad customer service and just bad manners overall, the manager was worse! Go to the Maison directly if you can, they're wonderful there. For the price tag you want to be treated nicely.
Jaleh Moyse (09/15/2020)
AWFUL AWFUL AWFUL, it took the staff about 10 minutes to greet us even though a sale assistant (women with highlighted blond curly hair) was having a chat with the security guard and completely ignored us (she was also very rude when she decided to help us, like she couldn’t be bothered). I will actually be taking this complaint to head office due to the fact the service was that appalling and I think it’s time something is actually done about it.
R. E (01/20/2020)
Rude staff - no greeting, no thank you after purchase. A lot of them looked like they didn't want to be there. Bought one piece from this store, and another from Harrods - huge difference in terms of customer service standards. The latter was professional and friendly, overall experience was much better than expected. If you want to shop at Cartier in London, go to Harrods, worths the travel. Did I mention no one ever picks up their store phone? I tried multiple times a few days in a row to follow up on my order; turns out even Selfridges' contact centre couldn't reach their store for me either...
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