Gucci Selfridges

Bought an amazing gucci bag from here and I love it! Quite pricey but worth it. However the service could have been improved

It was my first time buying Gucci, as I have wanted a pair of trainers from them for years. So today was the day i finally saved up for them and bought them. The customer service was amazing, I felt very welcomed and staff were very attentive. Phoebe served me and she was very friendly and made the experience very enjoyable. Overall, 10/10 experience! would definitely visit again.

Incredibly poor customer service. The staff have an air of false competence, when they are mostly absolutely clueless. We queried about one of their supposed “classic” belts, but the staff weren’t able to even identify what metal the buckle was made of, what part of the calf the leather trim came from and how the leather was treated. At one point, they even tried to claim it was gold, but when pushed they caved and said it was gold coloured “obviously”, and that you couldn’t get gold for such a (frankly overpriced) price. To cover their incompetence, they mask it with an air or condescending tone. Very unfriendly to tourist - absolutely avoid this boutique! We ultimately bought the product (since my partner had an eye on it for a while) but they’ve definitely left us with a sour taste. Spend your money online, don’t even bother engaging with these unqualified buffoons. Completely wrecked our purchasing experience and utterly unhelpful. Also, very deceptive marketing on their end. Supposedly you have a “lifetime aftercare service”, but when we asked specifics - again, the draft mentioned that it was actually more like 2-3 years. When asked what exactly the timeframe for free aftercare service, same answer 2-3 years. It is either 2 or 3, not in between. The staff couldn’t even let us know what damages were covered (outside obvious ones like us cutting or tearing the belt completely).

I’m a student and a teacher so high end luxury products aren’t something I buy every day. I’ve dreamt about a purse and a belt from Gucci for years. I was finally somewhere that has a Gucci store and had enough savings to allow myself to purchase those items I’ve been goggling for all those years. Everybody was so hospitable and helpful. The staff made excellent suggestions and I actually ended up buying the things recommended to me from them rather than the ones I came to buy. Don’t regret it at all. They made me feel super important and boujee. Very luxourious feeling, everybody was super knowledgeable. Made me feel much better about spending all that money.

haute couture clothing, beautiful