Map
Detailed Information
- Place Types Jewelry store
- Address 413 Oxford St, Mayfair, London W1C 2PF, UK
- Coordinate 51.5140167,-0.1510618
- Website http://www.goldsmiths.co.uk/
- Rating 3.9
- Compound Code GR7X+JH London, UK
Photos
Reviews
Spent £1000 on a watch from here. It had 1 job... but it doesn't keep accurate time. Returned it 4 times in 18 months, staff very quick to tell you there's nothing they can do/there's no record on their system. Avoid
Very nice inside and if you are looking for something they are helpful and give a full service (drinks etc).
The problem is if you know what you want and are in a hurry they are very slow.
I had made an order online, and paid already, so just needed to show ID and pick up my watch. It took at least 20 minutes to do so. I couldn't understand the delay.
Received great service from Scott today. I had bad experience in another watch shop earlier, where the staff was arrogant and quite rude because I dont look 'posh' enough and I'm not gonna spend thousands of pounds. However Scott treated me very nice and explained me everything I needed to know. I was feeling very valued as a customer even if I spent just £500.
Excellent Customer Service - Polite & Patient Staff - 100% Recommend.
My fiancée and I went in to get my ring size checked as well as send my watch off for a repair. The staff were very friendly, extremely accommodating and we weren't rushed through at all. Christine acknowledged that we were very much exploring our options at this stage for our wedding bands so was very suggestive and made notes for us, far from trying to force a sale. My watch later came back from having being repaired with some damage to the face of the watch in which Goldsmith's investigated where the damage could of happened and dealt with further repairs free of charge.
Terrible experience! If the staff thought that there is anyone "wealthier" than you in the queue, they will serve them first and you will wait for ages to be served! Better go to Watches of Switzerland, staff knows how to treat you there.
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