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Georg Jensen

89 Mount St, Mayfair, London W1K 2SR, UK
+44 20 3824 8430
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Georg Jensen
Georg Jensen
Georg Jensen
Georg Jensen
Georg Jensen
Georg Jensen
Georg Jensen
Georg Jensen
Georg Jensen
Georg Jensen
Reviews
lucrecia gramer (09/16/2020)
The repair service most expensive and ineffective. £50 for a new battery replacement to wrist watch to a 2 week programme And I had to chase about 5 times for them to confirm job ready. They were down to replace straps also and did a very shody job pushing-in an oversize shiny fabric strap of much less quality than the leather one I handed the watch with. When item brought back into the shop to complain, they did a shody job again by confirming there was leather on the undernside of the strap (!) and when they saw I wasn't going to have it they sent me home with the old strap attached but only in half, as they claimed not having a spare pin to supply the other half of the strap. They kept on saying all the while I 'd been given the second pin on collection- bad customer service practice to deny and not listening and calling me 'madam' all the while. Lessons learnt though
Amy Silverston (02/26/2020)
My husband and I bought watches from here about 30 years ago. They were the best things available on Bond Street at the time - everything else was so overdone. The watches themselves are beautiful - very simple. No adornments. Not cheap but lovely... Until you need a new battery. The replacement battery is now £50, up from £35 last time. They no longer have a workshop under the store so they have to send it back to Denmark. The process takes two weeks. It rather spoils the brand experience. I went to a local jeweller to get a new battery for my old watch in order to have that whilst the other one is away, and discovered he could replace the battery in a Georg Jensen for £10. He repairs all sorts of extremely expensive watches - far more expensive than George Jensen. I now know where to go next time - Stanley James at 159 Kentish Town Rd. Don't be put off by the modest shop front. A tip - the watch straps are also very nice and the buckles much better than the bog standard. However replacement what straps are breathtakingly expensive. Buy a cheaper one but swap the buckle for the George Jensen one. My buckle has been going ever since I bought the watch.
David Beer (10/15/2019)
My favourite London jeweller. Helpful staff and often very good value innovative design
Abba Abram (09/20/2018)
Wonderful staff, always very welcoming. Shame it’s so off the beaten track,makes it difficult to get to. Staff offers free delivery on anything you purchase! Great customer service and always a nice coffee.
Helen Shen (10/03/2018)
Try and visit the store whenever you are around Mayfair! Hospitality at its best, the people really dedicate their time to be with you and no rush service. We called before we went and were offered directions without prompting!!! Keep up the good work.
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