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Pragnell

14 Mount St, Mayfair, London W1K 2RF, UK
+44 20 7409 2845
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Detailed Information
Openning hours
  • Monday 10:00 AM – 7:00 PM
  • Tuesday 10:00 AM – 7:00 PM
  • Wednesday 10:00 AM – 7:00 PM
  • Thursday 10:00 AM – 7:00 PM
  • Friday 10:00 AM – 7:00 PM
  • Saturday 10:00 AM – 7:00 PM
  • Sunday 11:00 AM – 4:00 PM
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Reviews
Mirel Baila (10/27/2020)
I gave 5 stars, but they deserve 7 stars. Ever since I bought my first watch from them 4 years ago, Pragnell have become the go-to place for me to buy watches and jewellery. James McVittie is always a great pleasure to talk to on topics such as watches, jewellery or other collectibles such as paintings. Ask about him if you're new to the shop, I highly recommend him. And once you're a customer, try to join any party they are throwing for former clients, they're always a blast.
Fuat Ibrahim (08/12/2020)
Having dealt with Pragnell on quite a few occasions, they are easily the most professional and courteous Rolex AD (among other top horology brands) around. Oliver is always extremely welcoming and even though I have loads of queries, he still finds the time to have a chat. I have recommended all my friends and other watch enthusiasts to Oliver and Pragnell as a result of the service they provide and they are all of the same opinion as me. I strongly recommend!
Adil Hussain (01/03/2021)
Service and experience was the best by far, thank you Gabrielle. Will be using again for my Rolex purchases.
Stanley Nykamp (10/11/2020)
Unique with some of the best and most exclusive jewellery in the world
Vivek Kumar (09/21/2020)
Had a nice experience with Shanshan Ge for purchasing my first Rolex! I went for an Oyster Perpetual model that a few other ADs had available in the area, but chose Pragnell for a few reasons: i) allowed me to put a deposit down on my watch since I couldn't visit the showroom for two weeks, ii) extremely responsive via email, iii) wonderful viewing conducted via Zoom (white glove service, cameras perfectly positioned, no trouble logging into my link), iv) solid reviews from others and among the highest reviews of Rolex ADs in the area, v) personalized service when picking up the watch, from the basics like link removal to talking about the newest watches despite my having already put down a deposit to purchase this watch, vi) showroom that is COVID secure (masks, glass barriers as necessary, etc.), vii) easy VAT refund for international travelers, viii) honesty around potential future processes for obtaining Rolex professional models, and even ix) focused on finding a nice surprise for my wife (they do have a nice in house jewelry collection) even though we weren't looking for something at the moment. As a follow up, Shanshan even snail mailed a thank you card a few weeks after my visit, and recalled that this was my Rolex purchase. You can definitely feel the personalized touch with Pragnell. We highly recommend them.
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