Jeeves Of Belgravia

Excellent services!!! Definitely the best in London!🤩

I cleaned my trousers and pair of shoes here, and it was outstanding service by Rebecca.

After using quite a few different dry cleaners they were recommended by a friend hotel manager as the best in London. And they truly are the best!

Absolutely appalling customer service given at the Mayfair branch yesterday by Andrea, an employee who clearly needs customer training or even perhaps retirement! Having chose Jeeves to handle our business needs, I was initially impressed with the service they offer, however, after the events of yesterday morning, I will have to search for an alternative drycleaner. I went in the store at South Audley street and was being helped by a polite young lady who was handling my dropoff bundle, when the surly and unpleasant Andrea comes from out the back shop and says in a most condescending voice, "You haven't paid your bill for the last drycleaning you collected". Despite me telling her that the bill was paid weeks ago via BACS, she continues to argue with me in the shop telling me that the bill was not paid. After a minute or three of back and forth, she disappears round the back and out comes another staff member who I presume to have been the manager of the shop on Friday. The young lady approached the situation tactfully and tried to resolve the situation to the best of her ability but I still had to return to the branch later that afternoon with proof of the payment, despite me telling them payment had been done against our business account name with Rachel in the Head Office. It is obvious that Jeeves has an appalling accounting system in place if they do not allocate payments received against the client's name. Especially if payment has been effected via BACS. It was the most unprofessional Andrea that I once again encountered late in the afternoon when I returned with the BACS print off and I certainly must say that I won't be giving any further business to Jeeves nor can I recommend that branch to any other person or any of my clients. I'm sorry Jeeves but for a brand that is purporting to be a notch above the rest of the others, you need to sort out your customer service. If a business pays their bills via BACS then it is up to your staff to ensure that your systems allocate the payments and indicate on the tickets that the payment has been received. It is not good customer service to be openly hostile to your customers in the shop after spending hundreds of pounds cleaning a few cloths. One star given and that is far more generous than should be given! Bad customer service in the branch and bad accounting practices at the head office!

Dropped in a Boglioli suit which was covered in stains from a rather hectic friday evening, I didn't think it was going to be saved however the suit came back to me as new, pressed correctly and perfect. I couldn't be more happy with the results. Lorraine in this branch is outstanding and her customer service personal and flawless. I will use again without question. A*