Map
Detailed Information
- Place Types Shoe store
- Address 400 Oxford Street Selfridges, Ground Floor, London W1A 1AB, UK
- Coordinate 51.5141046,-0.1535125
- Website https://www.balenciaga.com/
- Rating 4.3
- Compound Code GR7W+JH London, UK
Photos
Reviews
I was in the Balenciaga store in selfridges and the salesrep named Gilmar delivered the worst possible customer service. Very disengaged, felt like he was forced to be there and did not interact or inform about the product. He did not thank me for the purchase or gave me the feeling to be appreciated as a customer.
The store in itself is fine and has a selection of comparable size with the mono stores.
If shopping for a specific item it's fine but for a shopping experience definitely not recommended.
If you're looking for good customer service in balenciaga I definitely recommend the mono stores, Dover street market or Harvey Nichols.
I visited the Giorgio Armani shall and was served by a person called Michelle. She was extremely polite, knowledgeable and spent time making sure I was happy with my purchases and not forcing items on me. High quality makeup and staff, I'll be sure to visit again.
I ordered some gift on 4Dec online, they reply expecting delivery date was 10DEC, however, parcel still not arrive on 31Dec.
I tried contact customer service over 4 times but they just keep replied "I have contacted the relevant team to look into this for you and will update you shortly." because of the delay, i need to pay more extra money and rush to found other stuff as a gift in this holiday season!
This is ridiculous to investigate over half month but not admit the parcel was lost and refund to customer!! I can't believe a world famous department store will provide the worst online experience and POOR CS SERVICE!!
Great department store with lots of high end concessions located within. There is a very nice food hall at the rear of store which stocks gluten free products.
To my mind, Selfridges is the best department store in London combining a wide selection of products that is more extensive than, say, House of Fraser or Peter Lewis down the street, and at the same more accessible than Harrods. Highly recommended!
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