Burberry

Really great customer service from Pedro!

Very disappointed about this brand. I'm a loyal client and it is been a few years. 3 weeks ago I have bought a cashmere scarf, I called them the day after because it was dirtying all my shirts t-shirts.... because of a "pilling effect". First I just wanted an expertise and an advice to see when it was going to disappear. To be honest, the first person in the customer service was very nice and helpful, after I went to a shop to show them the scarf and they told me to wear it as much as I can and to call back after 2 weeks to see if this pilling effect was still here. and It is was, then I contacted them back because it was exactly the same, a lot of cashmere in my shirts... I contacted back the customer service and I had "Jake". So unhelpful, just he wanted to prove that it is normal. I asked him what to do, he did respond me that it was normal we cannot help anymore, ???? Normal to pay £420 to be ridiculous because of this scarf ????? No I do not think so. I did contact my insurance because I really think it is unfair, because I could not wear this scarf anymore, I had to bring my stuff more often to the dry cleaner and I really expect from a company like Burberry to provide a better support to their loyal client. I won't stop here and I would like to pay for something I could use. I won't let it go, if I need to go to the court I will and I would not care as it is included in my insurance plan. Really disappointed of the direction that the story took especially because I just wanted help

All about fashion and quality.

Luxury store with great fashion

Burberry store in London has great collection but above all the staff is very courteous, helpful and truly represent their brand.