Map
Detailed Information
- Place Types Shoe store
- Address 386 Oxford St, London W1C 1JT, UK
- Coordinate 51.5143435,-0.1508318
- Website http://www.drmartens.com/uk/
- Rating 4.2
- Compound Code GR7X+PM London, UK
Photos
Reviews
Customer service is exceptional here. The missus went here with a list of 7 shoes she wanted to try, without any issue the female sales assistant gladly brought multiple boxes from the upstairs stock room. Nothing was too much hassle, every question answered with honesty and passion. When the pair my partner really wanted wasn't in stock the entire company stock was searched for, but unfortunately the only 7 pairs were in Belfast. Managed to order a pair on their online portal in store (Total Genius idea). I would go here to buy my DM's reminded me of the old days when I used to get my DM's from Shelly's.
amazing customer service, very very friendly staffs and it was such a pleasure to shop here
very kind people although the cashier was the nicest person didn't quite catch his name but he was bald
Dr. Martens was bought by an investment firm. Ever since that the quality has dropped. My shoes fell apart after 5 months of light use (took 2 months to break them in so i only got 3 months of comfortable use before they fell apart) the warranty isn't what it used to be. They are selling lower quality shoes using the trust that the old Dr Martens inspires.
Tried to return a pair of shoes worn once and the salesman said I cannot. That was after I tell him I want to exchange it with boots because the shoes are not very comfortable, he said okay, I waited in a queue but I didn't find anything right for me. When I asked for refund he started to check very carefully the shoes and said they were worn, the sole went a little bit down/inside (I didn't see that but he continuously said the same thing). Maybe he is the expert but if the shoes get damaged after one wearing that's means the quality is not as the brand advertise it. I'm very disappointed and they lost me as a customer forever.
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