Arthur Sleep

Short Version: Poor service; second rate product; lied to on multiple occasions. Long Version: Ordered a pair of opera pumps on November 18, 2019. The quoted time frame fore completion of MTO items was 2-3 weeks. A full month later on December 19 I wrote an email to inquire about the status of my order, and was told that production was just completing and some unforeseen delays had occurred due to moving to a new facility. This seemed reasonable, though it would have been nice to be informed of the delay prior to reaching out myself. Christmas time was hectic and I all but forgot about my order, and suddenly it was the middle of January. On January 15 I once again made an inquiry. In response I was told that the shoes were complete and that they would be dispatched the next day. Once again I accepted this. One week later I had still not received confirmation of shipment and requested that my order be canceled. They refused saying that the order had already shipped (I found out later it had not) and offered to credit my card for 50% of the purchase price for the inconvenience and that I would receive the tracking information within 24 hours. 24 hours later I had not received any further communication and subsequently reversed the charges with the credit card company. Within a few hours I received calls from the owner/operators of the company offering the more discounts and free items in exchange for canceling the charge reversal. They also somehow now miraculously had a tracking number, though the courier had not picked it up yet. I said that we would discuss any resolutions once I had received the shoes (looking back I wish I had just said keep them) When I received the shoes I was completely disheartened. The upper was misaligned with the sole. There was glue on the upper (yep cemented construction, not bolognese or blake). And there were several small dents in the patent leather. I had no interest in owning any of their products, let alone expanding my collection with them. I told them that I would be cancelling the charge reversal, and could they please credit me 50% of the purchase price as discussed (January 27, 2020). No reply. I requested reimbursement again on February 7, 2020. In response I was told that the credit had already been issued, and that they would confirm so on the 10th. That was a month ago now and there has been no credit to my account. I Emailed them on March 6, 2020 with no response up to posting this. If this changes I will update this review with that information. Update - March 10, 2020 After posting this review here and in other places a credit was issued to the charged card within 24 hours. To my mind this mater is now closed, but does not improve my opinion of Arthur Sleep's business practices.

I just received our monogrammed loafers for my two year old daughter and I. They are super comfy and everyone keeps asking me where I got them. Thanks very much Arthur Sleep team! big thumbs up!!!!! Order two on the way. :)

I came across Arthur Sleep on Instagram and the shoes looked great for everyday/work wear. I ordered them online they came really quickly. I was impressed with the quality of the shoes, the velvet they use is great quality and the interior is soft. The shoes are so comfortable ! I have had them for a year now the shape is still excellent

I received my slippers from Arthur Sleep recently and am extremely impressed. They far surpass my expectations - they look fantastic, are extremely comfortable and are definitely worth every penny. The chaps at Arthur Sleep are very friendly and have assisted throughout my order. I will certainly be ordering from them again and hope to take advantage of their bespoke service soon. I would whole heartedly recommend Arthur Sleep.

Great style, excellent quality, very comfortable and easy to wear … Arthur Sleep shoes definitely offer all of that. Impeccable client services. Go for it, highly recommended!