Claire's

Awful, I got my ears pierced 2months ago and my ear has not fully healed yet. From having the gun being used on me which has been an debate on whether it’s safe or not. I highly agree that it’s not safe there is a bump behind my ear which has not gone. Pus just keeps coming out.

My daughter got her ears pierced here today. Staff were attentive and helpful and really put my daughter (8) at ease. Hygiene was good and a good selection of earrings to choose from. She is really pleased with her new pierced ears and had a great experience at Claire's.

Ignore the last comment, Always first class service from Imogen at Claires Canterbury. Helpful and polite service. Maybe the lady in question should have got to the store a little earlier, and not just before closing? Imogen was already peircing a customer at the time anyway. I just think this Samantha sounds a bit rude.

My daughter had her ears pierced last year and are so wonky, one earring hanged off the end off her lobe. I’ve been in and they said nothing they can do. I emailed several times and had no response.

Took my 5 year old granddaughter here yestersday to have here ears pierced after she plucked up the courage. Waited 5 minutes for a member of staff to acknowledge us, when they did they said they wouldn't do it as they were shutting in 25 minutes and the manager Imogen wanted to cash up the till beforehand. I actually begged Imogen as my granddaughter was so upset at not being able to get them pierced, she looked a 5 year old child in the eyes and said NO! She then took less than 10 minutes to pierce another child's ears which would have given her 15-20 minutes before closing time to do my granddaughters ears! What a heartless, nasty, lazy person you are Imogen. Not only did you loose your company money by refusing a paying customer (you still would have got out of work on time) but you have lost us as customers for life! Never again will we step foot into a Clairs Accessorie store. Do you know how much a year a doting grandmother of 3 girls spends in your establishment? Thankfully as soon as I explained to The Belly Bar (which is a 30 second walk from your store) what had happened in Clairs Accessories they happily went above and beyond to make sure that a 5 year old girl received her Christmas gift and pierced her ears, even though they were getting ready to close! They were friendly, welcoming, hygienic and professional! You should pay them a visit sometime and learn some customer service, humanity and courtesy. You Imogen are officially know as the Grinch in our family! Do yourself a favour everyone, walk across to The Belly Bar and get your children's piercings done by a professional, not a miserable clock watching barhumbug! I will never step foot in a Clair's Accessories store again, well done Imogen! A little tip for your, maybe working around children is not for you, maybe a job in an undertakers would be more suitable...…. I would finally like to add that Clair's Accessories do not enable you to leave a review on their facebook page....clearly you have more negative than positive reviews that you would rather not be seen publicly! This speaks volumes about your company!