Map
Detailed Information
- Place Types Department store
- Address Fougeres Way, Ashford TN25 4DT, UK
- Coordinate 51.1581271,0.8608094
- Website https://www.johnlewis.com/our-shops/ashford/?source=ATLCampaign
- Rating 4.2
- Compound Code 5V56+78 Ashford, UK
Photos
Reviews
Everything you would expect from John Lewis at home
Lots of lovely goodies - not cheap, but we rarely leave empty handed.
Upon recieving an electronic gift for my birthday, I found that there was design fault with the product. It still functioned well but was not fit for my personal use. Upon trying to return the item, with the receipt and boxing, they refused to refund the item as I had synced it to my phone, not having noticed the design issue before this point. While the staff were well mannered, the expectation that I would look over a gift carefully before using it is unrealistic. This is doubly frustrating because I have always held John Lewis's customer service in high regard. I shall not be shopping with them again.
Layout was excellent as usual. Was disappointed that so many items did not have a price on. Wandering around the site looking for someone to give me a price was...as I say disappointing.. The bedding dept had great choice. Tea Room was open too, so if a relaxing cup of tea and sticky bun is you, then you will enjoy a visit.
Excellent customer service is still alive and well at John Lewis! The first retailer I've used since lockdown ended, where I've received excellent customer service! Thank you to John Lewis and staff.
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