Coffee#1 Penarth

Lovely place. Lovely staff. Lovely lotus biscoff cheesecake

Never actually written a bad review before, but Janine and Justina did not provide good customer service. Me and my partner picked up our drinks and sat down on a table (the only one available at the time) to do some work. About 45 minutes later Janine came to the table and said very abruptly, excuse me, you shouldn’t be sitting there, that’s the family table. At the time I said we didn’t know and there were no other seats available (the shop was busy at 2:30pm and at this time had become quiet). She said that just this once we could sit there. I was so confused at this point as I thought I had missed a sign and went to the counter to check whether I had missed something. Justina left behind the counter and asked me to show her the table. She just said, you’re not supposed to be sitting there and asked us to move to make room for other parties. I explained that Janine had made an exception today, and she said okay and left. I thought she could say, sorry about that I realise it’s not very clear to customers as there are no signs or information that this table is the family table but it is our company policy and if you wouldn’t mind moving if you see a bigger party that would be lovely. Or even, we will get that signposted for customers. It was a bit rubbish as I ended up being disturbed from my work and feeling uncomfortable and embarrassed as if I had done something wrong. In any case, we used our common sense and courtesy and asked any parties (no families actually even came that afternoon only parties of 2) if they wanted to sit in our seats.

Thought we would have tea and cake, £9.90 to eat cake from a paper bag with a wooden spoon and drink tea from a cardboard cup, seriously? To pre-empt the customer safety argument, sanitizer provided in a manual hand pump. Disappointed.

Lovely coffee ☕ very friendly staff with great service.

Nice chilled coffee shop in the centre of town. Friendly staff and nice coffee and cakes 😋