Map
Detailed Information
- Place Types Parking
- Address Tonbridge Rd, Pembury, Tunbridge Wells TN2 4QN, UK
- Coordinate 51.1454588,0.3091501
- Website http://www.notcutts.co.uk/
- Rating 3.8
- Compound Code 48W5+5M Tunbridge Wells, UK
Openning hours
- Monday 9:00 AM – 5:00 PM
- Tuesday 9:00 AM – 5:00 PM
- Wednesday 9:00 AM – 5:00 PM
- Thursday 9:00 AM – 5:00 PM
- Friday 9:00 AM – 5:00 PM
- Saturday 9:00 AM – 5:00 PM
- Sunday 10:30 AM – 4:30 PM
Photos
Reviews
Very nicely laid out with varied plants that other centres don't have. Restaurant is extremely pleasant with very good seating inside and out, probably one of the best I've experienced. Staff were helpful especially the lady that greeted us on arrival to the restaurant. Food was good but a bit smaller and more expensive than other centres so I docked one star for that reason. Car park and surrounding areas were also
smart and well kept. All in all a good place to visit.
We like this place - like a cross between a garden centre and a department store. Recently purchased a garden furniture set and later a matching parasol. I called this morning with a query on the parasol which was efficiently handled - incl a suggestion which hadn't occurred to me. 'Privilege Club' membership saved a worthwhile 10% on the price (several times the cost of membership). Service ( in-store and deliveries) has been consistently good. Most garden centres seem to have raised the game in their cafes. When we've used theirs we've been satisfied with it.
Terrible, have used this restaurant on occasions over years. When it first opened the food was well presented and portion sizes were good as well. We had noticed the quality and portion size getting steadily worse over time, but the last couple of times has been Terrible, has it changed hands? So many people have voiced their disgust of the food. The last time we visited the order was got wrong,on 2 of our 3 dishes, one having gluten when was make clear gluten intolerant. Portions were very small and overcooked. My daughter couldn't even eat her sausages,they were too hard. Waitresses did their best but if the chefs can't cook then what can they do. We as many others will not use this restaurant again,total waste of money and had to go somewhere else after too have a edible meal.. shame this place could have been so much better.
Hot meals served cold. When a complaint is made, the staff are rude and aggressive.
Not the sort of behaviour I would expect.
Environmental Health are going to have a field day, here...
Unfortunately this morning's visit to this Notcutts was very disappointing. I received poor customer service from start to finish. Made worse by the customer service helpline. We have been members of the "privilege club" since we first shopped here, approximately a little over a year ago. Our membership expired during lockdown and at our first visit back I was asked if I wanted to renew. Which I did. Without the knowledge that the terms and conditions had changed, including the benefits being removed. I was not contacted by email to be informed nor have I seen any information about it in the garden centre as I am trying to not be out as much, as per the government guidelines. Today I was told there were changes to the terms, the lady was quite dismissive and accusational when I queried it with her in the cafe. The manager was extremely rude to me when I was told he would be able to help me. The lady at the call centre did not fully explain the procedure and got really sarcastic when I questioned what will happen next. I appreciate that it's been a tough year however this level of rudeness across the board from every single staff member today is unacceptable. The plant quality and selection has been very poor too. Would question returning and wouldn't recommend on the experience today.
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