Direct Tile Warehouse

Nice selection of really good quality tiles. Staff very friendly and helpful. Good stock availability. Recommended you take a look

I placed two orders with this store and had no issues the first time however, when it came to putting a top up order through for the same tiles I was extremely shocked by the way this store operates. I needed the tiles to arrive on a Tuesday and was told by the customer service representative when I called up on the Saturday that they would definitely be able to get them to me for that day if I placed the order for the tiles that day. Happy with the fact that they had guaranteed delivery of these tiles for Tuesday, I decided to place the order immediately after the call. On the Tuesday no tiles were delivered, I called up customer service and they were very rude. Saying that it would have been impossible to get them to me for that day. I asked them to listen back to their phone calls and hear that the sales representative had advised me that they could, but they dismissed this. The tiles arrived on Wednesday morning and I have asked to return the tiles as I didn't need them anymore, my fitter had to make use of the wastage of the old tiles in order to finish the job on time. Now Direct Tile Warehouse want to charge me £55 to collect tiles that were only £90. Oh and they also won't refund the delivery! I would highly recommend people to avoid shopping at this store. They pressure people into buying the tiles and purposely make them very hard for people to return them. The customer service is non existent too. If you want good tiles I would recommend places such as Tile Mountain, Tile Crown and Tile Direct.

Friendly and helpful staff, with a good range of well priced tiles.

Fantastic service, I left the delivery to the last minute as we weren’t sure when we were completing on our house before Christmas! Dave could not of been more helpful, he arranged the delivery a few days later going out of there way to fit me into there busy schedule the week before Christmas. The in shop experience was also a pleasure with Dave helping us select quality tiles, plus providing a swift quote and doing me a great deal as well. Would recommend this company to anyone, thanks again Dave and the whole team.

Great choice, great price, great stock levels. Highly recommend 👍