LloydsPharmacy

Nice staff but understaffed. Dropped off a prescription on Monday. Went on Friday to pick it up, waited in a que for 10 minutes, only to be told that there would be a wait as it wasn't ready. Terrible service unfortunately.

Excellent service yesterday. Good speedy service for prescription handed over counter. Very helpful staff. Thank you

Stopped using this pharmacy. I have not picked up a single prescription for the last few years without having to go back are least two or three times. Finally given up and tried elsewhere.

Friendly and efficient staff, great service

This pharmacy consistently has let our family down - always blaming the doctors surgery with delays for repeat prescriptions but I find this very difficult to believe. Medication is never available, repeat prescriptions are never ready in a timely fashion. I have been charged 2 NHS prescription charges for the same item - long story short, I needed an emergency small supply of medication due to accidental loss, surprise surprise, when I went to pick it up, it hadn’t arrived so I had to do without until the full supply came in. When it did my husband blindly paid the prescription charges unaware the items in the boxes/bag were in fact the same item. I called to explain to the senior pharmacist that we should not have been charged twice for the same item - yest they were two prescriptions but as THEY were the ones who had failed to have the items ready, surely they simply amalgamate the two items and make sure we were not charged twice and she was SO unprofessional in her attitude, that it bordered on funny. She basically said, ‘well that’s the problem with sending someone else for your prescriptions’ insinuating that that isn’t a normal thing for people to do and suggesting I should have come myself if I’d wanted to query it. NO, unprofessional and rude pharmacist: YOU are the (alleged) expert in prescription charges. This isn’t the patients responsibility. To add insult to injury, she then said it was too late to refund us, and was generally argumentative and unhelpful. She COULD have resolved the situation fairly but chose not to - some people are clearly not cut out for dealing with the public - for the record I was assertive but not in any way rude at any point, yet she was just obstructive for reasons I can’t fathom. Today, yet again, problems obtaining my sons epilepsy medication meaning we are spending our Saturday morning on hold to 111. Pull your socks up Lloyd’s! Or maybe don’t bother - I won’t be using you any more after today anyway.