Diamonds Factory

Great place. Found it by chance while looking online for place in Hatton Garden to buy engagement ring. (There is also diamond factory in HG) Very helpful person working there and we had good selection to look at. Went there on a Saturday no problems parking (reckon there probably is during week) Its part of office block which has a number of businesses within it.

I followed the instructions exactly as they asked me, made the transfer and called by phone to notify them. I need to receive the order in less than 11 days (London - Switzerland). The girl said there would be no problem, I would receive it on 7-8 days, must only wait for email tracking. The day before the 11th day, I called to ask. I had not received confirmation email I had not received a link for product tracking I had not received any calls and of course I had not received the package. It still was in London...Christmas without a gift for my wife, Top! DiamondsFactory will try to send the order to a country where I will be only 3 days ... we will see how it ends. Update 31th December: After many calls (my calls, because DiamondsFactory didnt make any call), they promise that the package will be on 19-20th on Turkey. I explained that my visit to Istambul would be only until 23th December. Anyways they guaranteed the package to be there on time. On 22th I called again because I didnt recibe the package nor any call/email (as usual). They promise (again) that the package will arrive on Monday 23th, but I leaved Istambul on 22th. Client service promised (again) that someone will call me on Monday 23th with a solution. Today is 31th December and I still waitting a mail, a call, my order and a solution Really disappointed with this company. Foget to buy something here Update 7th Januar: After 1 Month finally some one called me. They promise (again) that one day my order will arrive, they also will send a letter with an aplogize to my wife and will return back 20% of the order cost... Really? Will explain how and most important when this nightmare ends