Mote Park Veterinary Surgery

Cannot recommend this practice highly enough. Totally deserving of a 5 star rating. I have used this surgery for many years, choosing to travel over 60 miles 120 round trip (a distance well worth travelling) Professional, knowledgeable, friendly vets, nurses and staff. Have never had any difficulty getting appointments. I have always found them very accommodating. Always going above and beyond. Very reasonably and honestly priced too. A good vet is worth their weight in gold and I would consider Mote park to be the best!

The first vet I saw, Corrina was absolutely fantastic in fact, if it wasn't for her wonderful care and compassion my precious dog wouldn't still be here, hence the 2 star rating. She personally deserves a 5 star rating, the practice itself 1 at a stretch. Unfortunately since then the service I have received has been terrible. The reception staff lack knowledge and understanding of their own practice procedures, they are rude, incompetent and uncaring. I had to return a few weeks ago. I explained on the phone whilst booking that I have a medical exemption from face coverings, despite being told I could go into the practice, I was shouted at across a busy waiting room by the reception staff and told to go outside and someone would come out. I waited 20 minutes past my appointment time but no one came so I went back in. They hadn't even taken a name when I went in originally so had no idea who I was, who I was seeing or when. Eventually a vet came out but was so rude to me that a stranger going into the practice intervened to check that everything was ok. I was told that if I wanted to complain to write in and they would decide if I had anything to complain about! The antibiotics my dog was given didn't clear up the infection so I called, as instructed, to get a second dose issued but was told I needed to make another appointment. I saw a different vet for what amounted to a 2 minute consultation who advised that I just needed another course of antibiotics. I had to pay another full consultation fee in addition to the cost of the medication - disgraceful. I have lost complete faith in the practice and staff at Northumberland Road and have made the decision to change vets.

During a pandemic the staff at the practice have still gone above and beyond to care for my pets. I still managed to get an appointment either the same day or the next. I was still able to speak with a vet via the phone or face to face outside the practice. Due to COVID restrictions I was not allowed in with my pet but I didn’t mind knowing they were getting a physically getting checked. My cat had a UTI and with the medication I received my cat was back to normal in a few days. Cannot thank this vets enough for always being at the end of the phone. I hope they stay safe in 2021 to keep up the good work!

The vets themselves are pretty good, they are fair and will not rip you off with uneccessary treatments. The downside of this surgery are the young, inexperienced, inefficient receptionist's working the desk. They lack initiative and quite often have no clue about anything which is very frustrating to deal with if you need to get something done and need to constantly chase them up.

Excellent vets so kind the only place I would use for my dog! Had an emergency and they told me to go there and they saw him straight away. Really care about the pets!