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Goldsmiths

6/10, Shewell Walk, Colchester CO1 1WG, UK
+44 1206 564022
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Reviews
kayleigh peters (05/31/2016)
I brought my wedding ring from this store and after 18 months from our wedding day I dropped the ring (from waist height) When I picked it up, a diamond and a piece of the white gold band had snapped Off completely! I took it to the store for a quote (which costs £25) and they have quoted and extortionate £419 to repair! I said to the lady in the store I wouldn't have expected it to have broken after 18 months after all it's my wedding ring and I was told 'things aren't made to last forever'! I can appreciate that but 18 months!!! Anyway I have asked for my ring back so I can get a secondary quote and emailed them a week ago to find out when I can collect it and no one has responded to my email. Very disappointing and upsetting as this is my wedding ring and means a lot to me. I chose goldsmiths as expected good quality but unfortunately this has not been the case and their customer service reflects the same poor quality.
Dave Everard (07/05/2018)
Very helpful when I bought a new watch.
Melanie Bowler (05/29/2018)
Small goldsmith but friendly helpfull staff
Hannah (09/08/2017)
I don't usually review online, but I was made to feel so unwelcome I've been moved to give Goldsmiths Colchester one star. In the jewellery business surely customer service should be a given when you are selling luxury items.
Johnson Sebastiar (11/05/2016)
Good customer support
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