Colne Valley Veterinary Practice

Whilst the vet that supports us is lovely, knowledgeable and caring I'm very disappointed Colne Valley does not directly claim with insurance. You pay for insurance to avoid sudden big expenditures. Now Colne Valley have stated they -try- to process all claims within 3 weeks. That's 3 to 4 weeks half a month's salary is gone. Sure, they offer a payment plan but it's about the principle for me. Great vets, but if you rely on insurance if something goes wrong I recommend looking elsewhere Update 24-08-2020: As to Colne Vets response, on the day my pet was seen I have asked if they can claim directly, which was declined by the vet. When I made comments on this at reception on 21-08 and 24-08 it was confirmed direct claims where not done. I'm accept it when you say you ARE able to claim directly, but then there is a gap of information within the practice. I am awaiting a callback from the lady that manages insurance claims within the practice. If direct claims can be facilitated in the future that would indeed take away my concerns. Update 18-09-2020: Recently our cat had to go back for follow-ups and like previous visits the staff was excellent. Today I was contacted by John from Colne Valley practice who took his time and explained the procedures Colne Valley has in place to support claims in various ways. This conversation made me feel as if there are various options to have a dialogue about paying for their services and made me feel reassured.

Vets are amazing the care they have for your pet and you highly recommended

They do a darned good job looking after all animals great and small.

I switched from another local vets and wish I had done so years ago. Staff are always very friendly and professional, and genuinely understand how important pets are to people. And I definity don't feel like I pay for any unnecessary treatment or medication. I would highly recommend this practice.

A great Veterinary practice. Both of our dogs have been well looked after here. I have never heard a bad word said about them. I would highly recommend them to anyone.