B.J. Boarding Kennels & Cattery

The staff are super friendly and helpful. We changed our week due to a holiday being cancelled due to COVID and although their terms say the deposit paid cannot be moved or cancelled, they did (although by only a week). Our dog loves staying there and enjoys the agility course. They accommodate giving the normal raw meat she eats at home, which I think some kennels do not. We also like that she gets 1:1 time with another human as opposed to mixing with loads of other dogs, which she wouldn’t like.

I board my four dogs with BJ kennels, the staff are so friendly and courteous it's a pleasure dealing with them. My dogs are always so happy to go to these kennels, which puts my mind at ease as two of my dogs can be quite nervous. My other two boys do the agility, and I love to see the pictures and them enjoying themselves. They always come back smelling fresh as well which is certainly an added bonus. Highly recommend these kennels, and it's made better that all four dogs are able to share a kennel, although I have 3 medium dogs and 1 smaller so this may differ for others. Thank you

Peanut loves going for the day. When we arrive you can see the excitement in her eyes. The playtime doing agility is great for her and the pictures just finish it off. Can't recommend it enough.

Unfortunately, We have found it necessary to write a review regarding this business after trying to resolve the issue directly with the kennels manager & not having the issue resolved fairly. Due to Covid-19 our holiday plans were cancelled like many others. We paid a deposit for our dog to stay at the kennels and months in advance of our dog staying we contacted B&J Kennels to discuss a reasonable option - to keep our deposit and request that our dog stay be rescheduled for the same time next year. We felt this was reasonable as the kennels could then book another client in and be at no financial loss as most people are now having stay-cations. The manager of this kennel was beyond unhelpful, unreasonable and would not be accommodating or understanding of the situation or circumstances. We do not live locally and were making a round trip to this kennel especially for the holiday which was cancelled. The manager could only suggest we came and dropped the dog off & paid more money which was not helpful and at the time we were in lock down. The manager completely refused any flexibility and referred to their terms and conditions which by the way do not factor in pandemics. I hope others will consider this review before booking their animals to stay. As first time clients to this kennel and not using the facilities we can only review the terrible customer service we have received. We will not be booking again in the future. I hope the manager reads this review and takes on board the comments in this review in order to improve client relationships in the future.

I was really impressed with the staff's knowledge of behavioural issues in dogs. My young border collie doesn't like some other dogs, can be territorial and can resource guard. I was reassured that he wouldn't come into contact with other dogs and that they are used to dealing with anxious dogs and those with such issues. They made notes about what I told them and made helpful suggestions to make his stay a success. It was his first time in kennels and he came back happy and healthy and there had been no problems while he was there.