The Frame Centre

10 years ago I paid £180 to have a large picture framed. Not a small amount. After 5 years the picture slid down in the frame. Eventually, 5 years later, I was decorating the lounge, so I thought I would return the picture to The Frame Centre for repair. I at least thought they would express disappointment that their work had not stood the test of time. None of it. I received a very arrogant look, and she started to measure the picture up. No apology, or even hint of regret at the quality of their workmanship. I said I expected them to cover the repair, which the lady in the shop said she would have to consult the owners. That afternoon I received a call from the lady in the shop, they would not cover the cost of repair and if I did want it repaired then it would be a further £27 plus VAT. The owners were not even prepared to call me themselves, rather leaving it to the shop attendant. There are quite a few picture framing companies around. I would suggest you choose one of those, rather than this one. Response to the owners comments. 1. The picture, since the day I collected it, was hung on the wall in our lounge. Entirely reasonable I would have thought. Certainly I would think as not being inappropriate use for a picture framed at the cost of £169. 2. If your workmanship should only be expected to last for a few years, I would suggest you explain that to your customers. If the picture cannot be hung on a wall, I suggest you say so. 3. I don't think, and I am sure all your customers will agree, that a picture should be re-set in a frame every few years. That's certainly not the case with the numerous other pictures I have in the house. Maybe this happens to so many of your customers that you think it's normal and it's acceptable? 4. Your staff were not bullied or intimidated in any way. 5. It's important that my experience is highlighted to the general public, so they are aware of the level of service they might well receive. There are plenty of framing shops around to choose from. Best choose one of them, maybe they will take pride in their workmanship and customer service. Lastly, asking me not to visit your shop's. After this experience, why would I bring a picture into one of your shop's in the future for framing? My experience tells me you are not capable of doing the job to anything like a reasonable standard, or be concerned about the quality of the job you do.

Excellent service, was given very good advice about my frame. Good selection of cards as well.

Unfriendly and most unhelpful. Obviously the lady in the shop was busy with another client who had a large order to discuss. I was prepared to wait but told it would be at least half an hour. I asked about coming back later but was warned she did not give appointments. I wondered what had upset this lady, her words were polite but her face and body language betrayed that politeness. I took my business elsewhere. Based on the positive reviews I must assume that the framers know their job better than the front of house staff.

Really helpful staff, as always!

Amazing and good quality frames. I am not disappointed when I go there! Speak to Lesley, she really knows her area and gives an honest opinion and knows sometimes better than me what goes well with my photographs. Definitely recommend.