Ernest Jones

I purchased a tag Heuer watch today at the Fareham branch must admit Kennedy and her assistant manager gave me 6 star/5 star experience. Firstly their friendly, approachable, attentive, knowledgeable and patient. I went to the store and bought the watch on credit therefore took ample time. Honestly never meet anyone as patient as both of them and I'm really sorry my transaction took ages. I think Ernest Jones as a company should applaud both members of staff and really should reward both members of staff how hard they work. The company needs to know how lucky they are to have Kennedy and the assistant manager I think she's worked in this store for 11 years. I just think hard working people like Kennedy and the Assistant manager deserve to be appreciated how hard they work. If I was Ernest Jones I would reward them both an all-inclusive 5-star holiday for a week to take their up to their whole family. I live in Southsea I could easily purchase the same watch in cascades the reason why I travelled 7 miles as the shopping experience is great and both Kennedy and assistant manager are really knowledgeable and have ample knowledge of watches of all types of brands and movements. The thing I like about Kennedy the most is she's really approachable and knowledgable and unlike most people in cascades, she doesn't hard sell she's more focused on the fact im happy as a client and it could be me even buying a watch in a different store which makes her great sales lady. If im ever buying a gift for anyone when it comes to jewellery I will definitely come to this store first.Ernest Jones in cascades -10. . Ernest Jones in Fareham 11/10. 😊🙌👊👏

very helpful staff ,very informative managed to resolve my issue in under 10 mins a credit to the company.

Watch dropped in for service in March 18. Said 6 weeks for repair. Finally got it back in July after lots of chasing and a non returned call from branch. No discount offered for the long wait. Will not use them again.

Approachable, friendly, plenty of knowledge

Helpful and honest