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Goldsmiths

36 W Quay Rd, Southampton SO15 1QD, UK
+44 23 8063 7788
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Reviews
Mark Evans (10/19/2020)
Excellent store, my favourite location to browse and purchase watches from. Often visit this store whether it be for a browse, after sales support or looking to make a purchase and all the staff are polite and friendly. They're knowledgeable and go the extra mile to support customer satisfaction and I would definitely recommend this location to friends and family. Excellent customer service and good opening hours too.
Katherine “Katminx” smallwood (09/07/2020)
These guys have certainly had their monies worth out of us but we love going there as the staff are so incredibly attentive and really know their stuff. You are really given lots of care and they are clearly passionate about what they do.
Caitlin Martin (10/18/2020)
Went into the store to spend a voucher, they didn't have the product I wanted but told me they could order it in. We waited 20 minutes whilst they phoned shops (which turned out were shut because it was 5:30). I was told she would phone again the following morning and would phone me back to let me know if they can get it in. I had no phone call, so I phoned in the afternoon and was told I would definitely get a phone call the following day first thing in the morning. The next day: no phone call. I phoned them and was told it would take over a week if they could get it in and only the admin staff who is in the next day could get it in but I would have to make a deposit and would have to come into store before they could order it. I would have made a deposit when I came into the shop the first time if I had been asked to - I don't want to spend my time going back and forth. After wasting a lot of my time, I decided it was best to go to another shop where I would feel more respected. Very poor customer service.
Tom Wallace (11/03/2020)
We were served by Anca at the West Quay branch. I wanted a specific product which was not in stock but Anca made it very easy to order. She rang as soon as the item was in store and then arranged speedy delivery to my home. Excellent customer service and a very pleasant covid safe experience
Ben pick (10/15/2020)
Very disappointed as needed tag watch for a birthday present and not a cheap watch. to be located and brought to the store for us ij souhtampton to buy and collect. Given them over a week and half notice as well and was assured someone would call me back to book us the appoitment but never had a call back. Chased them for a second time and still never called me back for that reason found it else where.
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