Pandora Southampton

Went to Pandora a while ago as I have contacted customer service over an email during lockdown, problems with the ring I got for my birthday. Long story short, customer service (online) was brilliant. Told me they will definitely exchange, but because it was purchased in store, they advised I need to visit the store when they reopen. Told me its okay that I don't have a receipt, bank statement will be okay, card it was paid with all good and positive. I have followed their advice and went to the store - was waiting for the store to reopen since March BTW, and god help me... I spoke with a lady, told her the situation, she called the manager, and when she stepped in, mother of God... She was so rude and very unhelpful, totally the wrong person at the wrong position, no people skills. I don't know maybe she had a bad day, but that still does not justify her behaviour and tone of her voice. She basically told me, it's my fault and she will defo not exchange. ( £80 ring looks like a ring from Poundland after couple of months of OCCASIONAL use) I advised her what I have been told by customer service, then she argued she would not exchange without receipt, so I showed her an email, she was getting more and more upset with me, I was very calm and only tried to resolve the situation. In the end, I've just left. Don't shop in this store, if you like something, order online and you would be much happier and treated much nicer!

Good selections but price should be visible on earnings. Its showed £40 when i went to counter to pay its £70 after questioning staff said its from £40 🤔

Due to the covid 19 you line up as you go in I waited 10 minutes then I was taking to the till .

lovely helpful staff and very spacious

My husband went in to pandora to get me gifts for my birthday but they never had any of them in stock so was told to order online when they arrived they were in plastic bags he phoned the store to see if he came in to the store with the pandora items would they put them in boxes for him they said no if they had the items in store they would have boxed them after spending a small fortune seems very unreasonable