Whitewater Pharmacy

i understand everyones experience will be different, especially when they stock medication. however, the gentleman working the till yesterday really went out of his way for me and helped me in a big way. id be happy to go into detail to let his employers know. sammy is always really helpful too. despite some of the reviews i would definitely recommend.

Absolutely unbearable being left to go through withdrawal from a controlled medicine because they don’t stock it. Keep messing up prescriptions without notifying people. I’ve now been banned from this place. It was a good pharmacy once upon a time, but this Pharmacist is incompetent and a joke!

Never known such a miserable rude bunch of staff in one place before , awfully rude people.

Very good pharmacy. Open more hours hours that others with a big car park. Staff are always very friendly and helpful.

Until recently I was very satisfied with the service from the pharmacy. I have my medication delivered due to how much difficulty I have getting to the pharmacy. This has always been very good with my medication (required to keep me alive) being delivered within a couple of days. I have recently been very poorly and my sister called in for me last week to order my repeat prescription. She was told they'd be with me in 2 days. A week later they'd still not arrived so I called myself and after being told I'd have to wait while the person who picked up the call finished what they were doing I was questioned rather rudely about my requirement to have my medication delivered 'Can't someone come and pick it up?' No... that's why I ask for it to be delivered. I was then berated about the last time they'd tried to deliver for not being in to answer the door (I live alone and was in hospital at the time). So, 10 days after requesting my medication it still hasn't arrived. It's now Saturday and I am going away very early Monday morning so if I want to be able to take my (again, life preserving) medication, I will be required to pay for a taxi (I live on disability benefits on a very tight budget) to do so. I am lucky in that I do have options available to me, I can pick up a phone or order a taxi if there's no other option. I feel sorry for older people who are perhaps left with this kind of service with no ability to do anything about it.