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Detailed Information
Openning hours
  • Monday 8:00 AM – 8:00 PM
  • Tuesday 8:00 AM – 8:00 PM
  • Wednesday 8:00 AM – 8:00 PM
  • Thursday 8:00 AM – 8:00 PM
  • Friday 8:00 AM – 8:00 PM
  • Saturday 9:00 AM – 2:00 PM
  • Sunday Closed
Reviews
Colin McLean (11/06/2020)
Poor service will do all they can not to pay the claim. Suppose to settle in 10 days. They say our vets over charged for medicines so they payed what they thought was a good price for them (half) dog died suddenly and they say we never had the policy long enough to help with funeral bills. The amount we claimed for and we managed to get half after our vets got involved to help with the claim. So bad service in such a difficult time. At over 70 pound a month look elsewhere for a better insurance and service and compassion
Fiona Rainsford (11/30/2020)
I had an issue with my direct debit payment but it was easy to communicate with Purely Pets through the chat forum. The proof of the pudding, though, will be how efficiently my complaint is dealt with. Watch this space!
Janice Whitworth (09/16/2020)
I spoke with Billie who was so professional and yet very friendly. My query was dealt with very quickly and the response times were so much better than most live chat sessions. Billie also enquired about my dog's health and how she was doing following her operation, which I though was very nice touch. This live chat was almost as quick as being on the phone with someone and I was through to Billie within seconds of starting the chat.
Kirsty Morris (12/02/2020)
Super quick and helpful online chat to check breed details on policy. Lovely customer advisor - super friendly :)
Ian Draper (11/09/2020)
Used the online chat service for the first time today. Very impressed, the operator took time to answer all my questions & explain everything fully. Really helpful knowing that this service is available.
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