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Supercover Insurance

The, Connect Centre, Kingston Cres, North End, Portsmouth PO2 8QL, UK

+44 20 3794 9300

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Detailed Information

Place Types Insurance agency
Address The, Connect Centre, Kingston Cres, North End, Portsmouth PO2 8QL, UK
Coordinate 50.8136202,-1.0842774
Website http://www.supercoverinsurance.com/
Rating 1.6
Compound Code RW78+C7 Portsmouth, UK

Openning hours

Monday 9:00 AM – 5:00 PM
Tuesday 9:00 AM – 5:00 PM
Wednesday 9:00 AM – 5:00 PM
Thursday 9:00 AM – 5:00 PM
Friday 9:00 AM – 5:00 PM
Saturday Closed
Sunday Closed

Reviews

007 (08/15/2019)

Took out a mobile insurance cover with this company but they couldn't be bothered to send confirmation email with all policy information (I was not sure if i was insured or not). I also sent them email but no response. If a company with a simple task of sending a confirmation email to it's new customers couldn't even do this then there will be big problems when it comes to making a claim.

Fitster Hub (11/19/2019)

Terrible don't waste your money. Paid for almost 2 years to cover laptop when claimed for a fault they looked for an exclusion clause to avoid paying out. Never received policy, don't know how they get away with it should be closed, its fraud! Doubt anyone is covered! STAY AWAY! Cash converters should also stop using this company you are supporting a fraudulent company.

Ketan Mistry (10/31/2019)

Dont waste your time as they will waste yours! Never reply to emails or give up to-date information on your devices covered.

Ana (10/08/2019)

If I could I would give this company 0 star. They are terrible! Please double check reviews before getting this insurance. I didn’t realise I was getting this insurance when I got it on my contract through EE. I thought it was EE, little did I know it wasn’t once my phone was stolen/lost. At first, I gave them a month to see if they could try and retrieve a new phone for me as I had no phone whatsoever, and they took forever to respond. Every email or phone call you do they take a week to respond just one message. Then through the phone, they don’t know anything about the primary source you’re trying to contact. It’s ridiculous. It’s now 3 months since I lost my phone and they have charged me either way. Every time I sent them documentations about the phone, they kept trying to make new excuses for new ones, etc, etc. DONT BOTHER WITH THIS COMPANY. For all we know it’s fraud!! It’s definitely some kind of scam organisation. Stay away and let them fall to the ground!!

Melanie S (06/20/2019)

AVOID AT ALL COSTS!! I foolishly trusted Supercover aka Multi Gadget aka Direct Group to insure my phone. When it was lost and I went to claim, Supercover told me that it had been purchased for me as a gift, this was not sufficient to prove ownership. I jumped through all of their hoops to provide the proof of purchase (in my partner's name), proof of usage in my name and I blacklisted the phone.They also stated that because the documentation I was provided was electronically produced and could be altered, they would not accept this. The phone was purchased online, as are most things these days so every piece of documentation I had was electronically produced and there was no way to avoid this. I went to the trouble of contacting the store from where the phone was purchased, who provided a detailed receipt which unfortunately did not include the IMEI number so I sent a picture of the box, clearly showing this. None of the information provided was acceptable! Why would I be able to provide all of this documentation if the phone was not mine? Reading reviews by others, it seems that this company will do anything to not pay out. I claimed before for a phone purchased as a gift from my previous insurer with no trouble whatsover! I so wished I had not been fooled by the fake defacto rating for these con-artists.

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