Clarks

The staff were very friend and gave very good and helpful advice. There was a good selection of shoes available for both my son and my daughter and we came away satisfied. The shoes we have bought from Clarkes are not cheap but are good quality and last well until they grow out of them.

One of only a few Clarks shops still open. Very polite and friendly staff. Couldn't do enough for our grandchildren. Top recommend.

I really like this branch of Clarks and definitely prefer it to the other 2 closest stores. The staff are friendly and generally more clued up on what is required for young children's shoes. Always full of advice and managed to get a great 1st pair for my youngest

I have been impressed by the range of shoes on sale and found a pair I really liked. However, I was surprised to find that these had only been reduced slightly to £55 from £80 when most of the others were between £30 and £40 from even more. At this point I checked with the cashier if this was the correct price to which she was justifying before she checked it on the till. I was told “sorry that is the price of them” and she didn’t really seem to acknowledge the difference between these and the others. I then said I will have a think about it and I left and then came back after checking multiple other shoe shops. I examined them again and realised they were actually quite damaged with deep scratches on most sides of the shoe. I brought this to the attention of the colleague, asking for a pair in better condition, as the original cashier was not there. He said they did not have any other pairs then got the same cashiers attention and asked if there was anything he could do, assuming this was about the price. I explained to her that I had been around other shops and these were the only pair that I liked. I’m not one to try and get something for nothing, however, I couldn’t warrant the price of these given their condition and that they weren’t competitive with the others. She explained again that there was nothing they could do, which I doubted slightly by her colleague’s initial response. And it wasn’t until I explicitly asked about price that she said she wasn’t allowed to change it. She offered for me to purchase them online and I did explain that I had a wedding to attend the next day and this was quite urgent. Unfortunately, her lack of willingness to adapt the price meant that I can only describe the customer service as quite unreasonable and unhelpful. I do feel some flexibility needs to be given in these situations and almost £60 for a damaged pair of shoes does not seem that acceptable, especially in comparison to the others. I believe staff should acknowledge this and in these instances provide a bit more initiative, adapting to valid points the customer has raised. I shall raise a complaint as the cashier did not seem very forthcoming and if she is correct, that prices can not be amended which sadly I doubt, I do believe that the store should be allowed to offer slight discounts of £5 or £10 for situations just like this and I hope this gets taken on board so that the experience of future customers is better than my own.

The wife goes to clarks at least once a month she loves the place