Sentinel Gold

I have had an account with Sentinel Gold for several years. I unfortunately lost my wallet in Mumbai on February 19th with 5 credit cards in it. I rang Sentinel Gold to cancel these the same day. They explained they were unable to cancel my Santander Card and I therefore spoke to Santander directly to cancel the card. I also had a foreign currency FX Mastercard, which I was able to cancel on my App. The remaining 3 cards Sentinel Gold told me they would cancel On my return to the UK on the 20th Feb I rang Sentinel Gold and was reassured all three cards had been successfully stopped. They had stopped my BA Amex card. Having had no communication from John Lewis regarding my mastercard, I rang them and found that the card had not been stopped. John Lewis did tell me they had had a fax about my card, but had taken no action, as they thought they had insufficient information to cancel. Concerned about this I rang Metro Bank about my debit card, who told me it was still active and they had received no information about its loss. The reason I joined upto Sentinel Gold was to help in such a scenario. There system clearly does not work, out of the 5 cards I had in my wallet Sentinel Gold only cancelled one successfully. I complained to Sentinel Gold about this and they blamed John Lewis for not getting back to them. You cannot assume no news is good news, they should have a system where they receive a feedback from all card providers confirming cancellation. I am not happy.

A pleasure to deal with, Just sorted out my renewal with Kelly who was so helpful. Wish all firms were so easy to deal with

Not been there but good for taking care of credit cards, etc.

Excellent product no quibbles no excuses always helpful