Map
Detailed Information
- Place Types Pharmacy
- Address 49 Portsmouth Rd, Woolston, Southampton SO19 9BD, UK
- Coordinate 50.8978164,-1.3728403
- Website http://lloydspharmacy.com/
- Rating 2.2
- Compound Code VJXG+4V Southampton, UK
Reviews
Staff are nice but everything is sooooo slow. Takes a week to process a prescription and then a 30-60 minute wait to pickup the prescription despite only being a queue of one or two people
Order a prescription online, for same day collection. Went to collect that day and the shop was shut different from their opening times given to me when I made the order.
Went to get it the next day and was told they were out of stock of what I had ordered. Was told to come back the next day.
Came back the next day, they were o oh able to give me part of what I had ordered
So now I have to go back again...
This pharmacy is not the best But I will say so far my disabled partner and I haven't had any issues with any staff, the ques are not very big at all. But the size of the pharmacy is small you can get maybe 5 to 6 people in it at a time.
They have not lost any of our prescriptions and have always been polite to all customers bar those who have become hostile towards them. These bad reviews are from 8 months ago and either they have got their act together or these people were indeed upset during review. You cannot please 100% of the people 100% of the time. Yes it takes time for the staff to get your meds. But would you rather they rushed it and gave you the wrong amounts or pills? Then you'd complain about the lack of due care.
Went in yesterday to pick up an urgent prescription and Debbie the supervisor had a real attitude problem and was confrontational right from the off. Her customer service was horrendous and I was left flabbergasted and advised her of this. I literally was so shocked by her attitude that I couldn’t speak. Instead of apologising, she made me more uncomfortable by arguing that she only asked me what I wanted! I never want to be served by her again, it was really upsetting. The staff are usually helpful and polite in there. I mainly use pharmacy 2 u now though as this chemist has disappointed me so much in the past. Always making mistakes and keeping you waiting, sometimes for hours!!
Nice friendly staff, and considering it is a 1/3 of the size of the Lloyds accross the road, this smaller outlet copes and is very quick in giving out prescriptions. Highly reccomended 5 stars.
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