Map
Detailed Information
- Place Types Pharmacy
- Address 29 University Rd, Southampton SO17 1TL, UK
- Coordinate 50.9328913,-1.3956963
- Website http://www.alphega-pharmacy.co.uk/pharmacy/southampton/highfiel
- Rating 3.2
- Compound Code WJM3+5P Southampton, UK
Openning hours
- Monday 9:00 AM – 6:30 PM
- Tuesday 9:00 AM – 6:30 PM
- Wednesday 9:00 AM – 6:30 PM
- Thursday 9:00 AM – 6:30 PM
- Friday 9:00 AM – 6:30 PM
- Saturday 9:00 AM – 1:00 PM
- Sunday Closed
Reviews
Prior to the new management taking over the service received at Highfield Pharmacy was second to none but since the new management has been in place the service levels have dramatically dropped. In recent months the wrong medication ordered and we not happy when I wouldn’t accept that, they kept my medication in the wrong conditions and finally where unable to source for more than 16 weeks something that I was able to source in 2 working days from another chemist. My personal recommendation would be only use if you have no other choice.
On the recommendation of the Southampton Oncology team, I went in this evening and tried to buy 3 boxes of Imodium for my husband. My husband has small cell lung cancer and had recently received radiotherapy treatment that had irritated his bowels. Despite explaining this to the pharmacist, they said the amount he was told to take from the Southampton Oncology Team was incorrect and told me I could not buy the recommended amount. Luckily I have the doctor's numbers saved in my phone and after speaking with them, the pharmacist was able to let me leave with 2 boxes of Imodium. Terrible customer service and would not admit they had made a mistake. I would recommend using Superdrug on Portswood Road as they are always very friendly and reliable.
Refused home delivery for me because my address which was only 15 mins away was "too far" even though I was willing to pay and was self-isolating...ridiculous
Lady at the counter can’t speak English. Very disappointed on the owners as I’ve been coming here for years. Taking my prescriptions and custom elsewhere.
Very polite professional staff and great service-considering the difficult times in which we now live and work, they are pulling out all the stops to help their customers.
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