LloydsPharmacy

Appears to have a policy of not answering the phone, our doctor can never get through and when you’re there you can hear incoming calls that are ignored by the busy staff. But helpful to people once they come into the store, so the motto is you have to go there, not call there.

Now that the Lloyds branch in Elm Grove has closed permanently, all their other branch prescriptions have transferred here. They operated in a whirlwind of chaos before the other branch closed. Now it's just rediculous - they appear unable to find anything and the queues are long. Phoning them to see if your prescription ready is pot luck. Sometimes they pick up, other times not. If they pick up then you can wait upto 10 minutes while they find out.... all the time continuing their inappropriate conversations (use the mute button ladies if you must continue your banter!). They've still got the sign on the door window advising only 2 people allowed in at a time even though they relaxed that rule a few months ago. Tried taking an emergency prescription in yesterday afternoon to be told the wait time will be over an hour. I ended up driving off the island to another pharmacy in Havant where they managed to fulfill my prescription with a 5-10 minute wait. Seriously they need a competent manager in the store who can proactively order in medications that the doctors on the island are prescribing on a regular basis so that repeat prescriptions can be fulfilled without delay. Fed up with the IOU tickets that they haven't got enough stock. They could also hire in at least another assistant to get the queues moving a bit quicker. To anyone who is able to get their prescriptions elsewhere, I'd recommend doing so as Lloyds Pharmacy are currently doing Hayling residents a complete disservice.

It's like the keystone kops in there... Complete chaos. They never seem to be able to find your prescription. It's maddening.... As this is what their main business is. I dread going there. Thank goodness for online delivery services.

Absolutely appalling service - and not for the first time! Total bedlam, chaos reigns. They have no idea where prescriptions are. They lose them. Unreliable, unwilling to be of assistance and they just don’t care!

Medicine never made up always have to go back and pick up the next day . Costing alot of petrol .