Boots Pharmacy

Convenient local dispensery but very small shop. Have to queue outside during Covid (just one in shop at any time) and service can be a little slow - be prepared for a wait!

Felt very poorly yesterday with asthma and cellulitis when I went into the chemist. Lovely lady served me, prescription didn't take too long. Also had a chat with the pharmacist in private about new asthma medication I'm on that he wanted to discuss. Think the service has improved a lot in this chemist, especially as Southbourne is expanding so much.

Went to pick up an urgent prescription only to find it closed. When you arrive at the front door you find a very small sign placed at the top of the door telling you they shut for lunch 1-2pm due to the covid virus. Two issues why is it not on the web site and two why is it not placed where the opening times are for all to see and save people wasting their time.

Received a text saying my prescription was ready except when I arrived they couldn't hand it to me because the chap wasn't allowed as the pharmacist was 'on lunch'! Why not say in a text it can't be handed out during lunch. Pathetic.

Very Poor service, mixed up my prescription on one occasion with someone else's tablets. Next time they short changed me the number of tablets I was prescribed then argued with me they hadn't. On a following visit where my GP gave me by hand an important prescription, they told me it would take 5 working days to process, since it hadn't been emailed directly to them! The next visit i entered 10 minutes before closing time & waited to be served, they told me they'd closed already, when I questioned why the sign said open & the door was unlocked & they had 10 minutes before closing I was told the staff don't get paid to cash up after the closing time so they stop serving 10 minutes before the times on the door, so wouldn't serve me, told me to come back tomorrow! I returned the following day 5 minutes after opening time to get my medication & they made me wait 15 minutes while they set up the till & shop. They weren't ready to serve until 20 minutes after opening time, making me late for work. I made a complaint and they simply "banned" me from the chemist, refused to serve me & returned my prescription to the Doctors surgery VERY POOR SHOW from Staff & Manager! TERRIBLE ATTITUDE, particularly as I was polite, did not swear or use any abusive or threatening behavior towards them. It was a genuine complaint. This was over essential medication on a War Pension, not a common cold.