Map
Detailed Information
- Place Types Jewelry store
- Address 8 Lion and Lamb Way, Farnham GU9 7LL, UK
- Coordinate 51.2149847,-0.8011204
- Website http://www.andrenoir.co.uk/
- Rating 4.4
- Compound Code 657X+XH Farnham, UK
Openning hours
- Monday 10:00 AM – 4:00 PM
- Tuesday 10:00 AM – 4:00 PM
- Wednesday 10:00 AM – 4:00 PM
- Thursday 10:00 AM – 4:00 PM
- Friday 10:00 AM – 4:00 PM
- Saturday 10:00 AM – 4:00 PM
- Sunday Closed
Photos
Reviews
I have been visiting Andrew for years now. He made my engagement and wedding rings and his attention to detail is superb. Everybody there is always ready to help with anything you want whether it's a piece of jewellery valued and cleaned or something fixed. He recently helped with a probate valuation and also remade a ring for me that was my mother's; it was quite old fashioned and dressy so he made me something I now wear every day I can't recommend this jeweller enough.
I strive to support the high street, but have to say I am continually disappointed when I visit this shop. With the exception of the young man who assists in the shop, I find the customer service extremely cold and verging on the edge of making you feel extremely ‘looked down on’. Looking younger than I am potentially doesn’t help, but I haven’t felt like my custom is appreciated whenever I have visited and have felt that jewellery I have brought in for a polish (not a super cheap service) was actually very rudely spoken about in front of me. The jewellers themselves don’t give you the time of day in spite of being on display. I can’t fault the workmanship, it’s just a real pity about the delivery. I will take my custom elsewhere in future... It should be noted, perhaps, that you shouldn’t judge a book by its cover. This is something I learnt very early on working in retail and is a lesson I carry with me. Having left the shop with a bad taste in my mouth I supported another jeweller with a 1.5 thousand pound sale! Customer service really does make the world of difference.
My husband and I visited Andre Noir to look for our wedding rings. As we walked through the door a young man was leaving (having just picked up an engagement ring) with a huge grin on his face, it was so lovely to see. We were warmly welcomed by the owner who very patiently explained the various materials and styles. We were able to try lots on, ask lots of questions, debate my finger size ;) etc. which made for a very enjoyable, personal experience :) I was so excited to be able to discuss a design I had seen somewhere, to which the owner said would be no problem at all. Our wedding rings were absolutely perfect! Very happy customers indeed! :D
Good jewellers just a shame about the customer service. They were great at resizing my engagement ring but given the fact they don't give you what's being taken off they charge you enough for the pleasure. The young man that attempted to serve me was surveyed like a hawk by the jeweller who then butted in and still couldn't help me so a very knowledgeable lady eventually did so whilst doing other things. I did feel like I was was being looked down on the second I stepped over the threshold, if you're not going in for an expensive piece of jewellery I would walk by 'cause the guy in this shop doesn't want you there. Such a shame.
I was given a beautiful birthday present from my wonderful husband, a diamond pendant and matching earrings! made by the brilliant jewellers in Farnham. Thank you so much Andre, they are stunning!
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